T61 Ultranav problem

I got a problem with my ultranav. This morning, when I came to my office and turned on my notebook, the ultranav just stopped responding (both the trackpoint and touchpad). My bluetooth mouse and regular usb mouse works fine though. I tried to uninstall and install new drivers from ibm (ultranav driver and ultranav utility) but no success.

In device manager under mouse on synaptics pointing device got yellow mark in it. And when I see the properties it says the device couldn't start (code 10). I check on the bios, it says automatic both on track point and touch point. I tried to disable it, boot to OS, restart, enable it, boot to OS, still no luck! This is not an OS issue, as I'm dual booting Vista x64 and Ubuntu 8.04 x64 and ultranav doesn't work on both OS. Last night it was fine, strange.

The strange thing is, if I just disable the touchpad and still enable trackpoint in the bios, I can use the trackpoint in both OS! I havent tried to swap it though.How do I fix this issue?


my system:

T61 C2D 7300
4GB ram
Vista x64 + Ubuntu 8.04 x64 (dual boot).

 

One of the first things to check is the physical connection. Just about at the Ultnav button, there is a ribbon cable that plugs into the motherboard. This is a pretty good connector and I wouldn't expect it vibrate out but something has changed and that's the first thing to check.

Remove the palm rest any board and check the connector. You may have to remove the side Bezels too. Reseat the connector and reboot.

If that doesn't fix it... it's probably time for a visit to the shop or a call into hardware support. The fact that neither of two OSs can see it says... it's a hardware problem.

 

check your bios settings to make sure both are enabled.

if its a no-go, remove the palm rest and re-seat the plug.

if that doesnt do it you may have to call lenovo to ship you a new one


edit: ahhh Renee beat me to it =)

 

thanks for the input guys,

I just tried to remove the palm rest, re-seat the ribbons cable plug that goes into the motherboard, check the connections under the touchpad etc and I still has the problem.

- I tried to just enable the touchpad only in bios, no luck using the touchpad in OS.
- Tried to enable both touchpad and trackpoint in bios, both touchpad and trackpoint not working.
- Just enable trackpoint and disable touchpad, I can use trackpoint in OS.

So touchpad most likely defective. The problem is currently I'm working on a project in a very remote location in Indonesia. To get nearest service center it took me 2 days of trip. I guess I need to live without the touchpad until I got back to the city. I don't think they'll send me replacement part to here unless I send my laptop to the service center (the touchpad should be covered by warranty, right?)

 

Its worth a call to find out if they will ship it to your area.
1-800-426-7378 open 24/7

if you have a warranty, the touchpad/trackpoint will be covered

(they will probably just ship you a whole new palm rest)

good luck