T61: Ultranav driver disabled after standby

Hey everyone,

I am an avid user of the Ultranav and so I normally have my touchpad disabled. I noticed that sometimes, after coming back from standby, my Ultranav driver would bail out on me. I can still use 'the dot' and the left and right clicks on my Ultranav, but the middle button scrolling feature plus all 'dot' sensitivity just goes out the window.

When I try to access the Ultranav utility, it gives me a message along the lines of 'Ultranav driver not installed'. Everything goes back to normal if I either restart my computer or reinstall the driver.

The strange thing is that once my Ultranav bails out, my touchpad miraculously turns itself on.

I have all updated drivers and my T61 is completely up to date. I have called Lenovo and they have sent me a replacement keyboard, but this was to no avail.

Anyone else run into this issue?

Thanks

 

Did it happen with the older drivers? Sometimes older drivers can work better than the new ones.

 

Thanks for the reply tumnasgt,

I have the driver that came out immediately before the most current one that I installed. The next time my Ultranav bails out, I will try it out.

I think this is the only driver I can try because all the other ones include updates to Microsoft Office 2007, which I need.

I'll keep things posted!

Thanks.

 

Hey again,

So I tried using an older driver and it still does it. Any ideas on what's going on?

 

I have the same identical problem on a T61p. Lenovo says it's a SW problem, offers to transfer me and disconnects the call. That was after a seven hour wait for a callback. If anyone has a clue here, please post.

 

After another fruitless call with Lenovo support, here is what I did which seems to have fixed the problem (been OK for 24 hours through multiple suspends): I reinstalled the most current driver for Ultranav 7.5.17.27. I rebooted and tested that, no improvement.
Then I rebooted again and pressed the thinkvantage button during reboot. My intention was to into the bios to see if there was any way to disable touchpad there. However, I got a message saying that a system file was corrupt. The recovery system fixed the corrupt file, and after one more reboot, no more Ultranav problem. Sorry I can't be more specific on the actual module causing the problem, but the recovery was pretty much "black box."
I hope this works for others. I was very disappointed to have Lenovo tell me that they warranty the HW, that a driver which makes the HW useful, is customized to their specific HW (and therefore not supported by Synaptics) is SW and therefore not their problem and not warranted. Very disappointed.

 

Hey par1sien,

I've actually encountered something very similar although I don't remember if it's exactly the same message you got - that of the corrupt file. I don't remember whether or not it cleaned out the corrupt file but I'll have to try that again.

I have been using hibernate instead of standby and although the frequency of malfunction has decreased, the problem has popped up after one return from hibernation.

Lenovo just released a new bios so I'm going to try putting the system into standby mode again to see if the same problem pops up.

I'll post again on what happens. Thanks!

 

I restored the corrupt file (whatever file it was) through system restore in addition to installing the latest bios. So far after 5+ returns from standby, it has been working properly.

Just an update, please let me know if you run into anything.

Thanks

 

I guess I spoke too soon...it did it again.

Any other ideas?

Thanks.

 

Exact same problem for me - just got my T61p last week with presumably all the latest software and drivers on it (my company builds the images and supports them in-house first).

Any workarounds or fixes to this?

 

I am having the same problem, except in my case the touchpad doesn't work (at all) but the red pointer button does. I updated the BIOS, reinstalled the UltraNav driver, to no avail.

Really frustrating.

 

I even tried to reproduce the "corrupt file" message so I could try that fix, but my system didn't say there was any corrupt file!!

Where is the UltraNav driver in Control Panel>Device Manager? I've looked under Keyboards and Mouse and Pointer devices; nothing listed there (Vista 32-bit).

lcnlit

 

Why don't you simply uninstall the current version and install the original version your T61 came with?