T61P problems

After reading all the nightmares on here about Lenovo's problems fulfilling orders on this machine I ended up calling about my July 12th T61P order (after multiple emails were ignored.)

As others report, they 'lost' the order. After countless hours of call backs, escalation, transfers to folks who couldn't/wouldn't help and statements that what I'd ordered so long ago was no longer available I finally got to a senior manager who claimed that he'd sorted out the mess and I'd have the machine soon.
I asked for compensation (as other users report) and it was refused.

Several more weeks go by.

Finally the machine arrives.
Open it up, fire it up and see that the 15.4" WUXGA is the worst LCD I have ever seen. There's a tremendous amount of light bleeding up the screen from the bottom and even on the brightest setting it's very dim.

Again I contacted Lenovo on this.
Their response: That's perfectly normal and well within our specifications, but you may send it in for inspection. NO, we will not upgrade you to on-site service (a $50 difference.) I told them to go ahead and pick the machine up as this is unacceptable in what is supposed to be a top of the line machine.
A full 7 days later they finally arranged for their carrier to pick the defective machine up.

I don't understand how Lenovo could have gotten such a good reputation with all the complaints I read about on here (and all over the net) and the absolute proof in my experience that many of these are true.

They have the machine now, if they return it as is I'm done with them. It's been a very unpleasant experience that's for sure. Having dealt with companies like HP, Dell, Sony, Supermicro, Asus, etc in the past this experience with Lenovo puts them at the absolute bottom of the barrel in terms of customer service and product quality.

Have any of you managed to get satisfaction out of them? If so, how?

 

Unfortunately horrible LCD quality is being standard for many manufacturers and OEMs

 

MonsterMaxx, it's obvious this is a new ID since your other one got banned.

 

Yea, MonsterMaxx all over again.
What's his problem?

 

MonsterMaxx...when people are banned from the forums, they are banned for a reason. Please, find another forum from which you can launch your troll war...NBR is not going to be a part of it.

 

lol
how stupid does he thing people are, I can see why he got no satisfaction from IBM..he must have burt this bridges there..