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    T61p cannot login to Vista

    Discussion in 'Lenovo' started by jcstarman, Nov 22, 2010.

  1. jcstarman

    jcstarman Newbie

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    I have a Lenovo T61p running Microsoft Vista Ultimate which I purchased in May of 2008. Last Friday, while attempting to upgrade my anti-virus package (Spyware Doctor) we somehow damaged our system. The laptop hangs just before displaying the login screen...stuck on the "Please Wait..." screen. I encounter he same problem (stuck on Please wait) if I attempt to boot in safe mode. Here is what I have tried without success:
    1. Start in Safe Mode (stuck on Please Wait)
    2. Start in Safe Mode with Networking (stuck on Please Wait)
    3. Start in Safe Mode With Command Prompt (stuck on Please Wait)
    4. Boot from Recovery Disk and run Startup Repair
    5. Use Last Known Good Configuration

    I was able to access the Lenovo Rescue and Recovery tools over the week and retrieve most of my files but for some reason can no longer access these tools.
    After installing the update to Spyware Doctor, we started getting warning message about TPM. As my son remembers, the warning message contained a link to the TPM Administration. He clicked on the link and somehow got a prompt to set the TPM password, he selected to let the system pick the password. He remembers seeing a 40 digit password which he did write down. He also remembers executing the command "netsh winsock reset catalog" from a DOS window. After these changes, he rebooted and encountered the "stuck at Please Wait" problem which prevents the login screen from displaying. We have never been able to log-in to our laptop since the reboot.
    We have tried changing the state of the security chip from active, inactive, and disable. We also tried the clear the security chip option without success. I believe at the moment the security chip is set to active. At this point, we tried so many options I am not sure what do.
    Hopefully someone can help us get our beloved laptop back. I just reviewed my records and found that the laptop is still under warranty. Do I have the option of sending the laptop back to Lenovo to restore back to a normal state?
    Thanks,
    John
     
    jcstarman, Nov 22, 2010
    #1
  2. lead_org

    lead_org Purveyor of Truth

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    I have consulted with my friend he said that you are either up for a complete reinstall of the windows os (which means you would lose all the data on hdd) or a change of motherboard.

    Since you are under warranty, the depot can do the diagnostic for you and then take the appropriate measures.
     
    lead_org, Nov 22, 2010
    #2
  3. Renee

    Renee Notebook Virtuoso

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    Did you have a backup?

    Renee
     
    Renee, Nov 22, 2010
    #3