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    Terrible Problem with IBM's Warrenty.

    Discussion in 'Lenovo' started by tebore, Jun 25, 2007.

  1. tebore

    tebore Notebook Evangelist

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    2 Nights ago I dropped my TP T60p and I cracked my screen.

    I purchased my TP Protection when I got my machine from the Reseller so I figured good thing I got TPPro. When I purchased I immediately registered the TPPro and I got a confirmation saying it was done.

    So I called at 12AM on Saturday and they said my machine did not have TPPro registered to it. I had to fax my Confirmation Email and Invoice (Good thing I keep all my paperwork for everything). Now I have to wait 2 days for them to confirm it was done and register it to my machine.

    I don't know what you guys would say but I say this is completely unacceptable. It's not my fault the warrenty wasn't transferred. I'm out 2 days before repairs start and who know how long that's going to take. Good thing the repair centre is like 10 mins from me so I don't have to use EZServ.

    I've already opened a case in regard to the screen and opened a case to file a complaint. Has this ever happened to anyone? What else should I do? I not only want my machine fixed I want to cause a ruckus so this doesn't happen again to anyone else. Anyone have any idea how I can contact people in the higher ups or what routes I should go?
     
    tebore, Jun 25, 2007
    #1