The Lenovo "Customer Experience"

My TP is just over 2 years old now. Fine product and continues to be a great purchase and the most reliable most durable despite heavy usage piece of technology I've purchased. Would purhchase again. With that being said, their customer service is still bad news. Part ordered takes 2 weeks to ship? lol. This doesn't beat the sales manager who reneged on a refund due to me due to a website error. I did collect on that, almost 1 year later by going to the BBB after the national PR rep dissed me after initially offering to help. I have a 911 emergency type recording of one of their sales people lying about the refund which I would upload if I didnt like their product so much. So I see their website is still chaotic with log ins working at some places and not others, order tracking working just as chaotically. Just blowing steam.

 

What kind of part was it? Sometimes they're beholden to suppliers as to how fast they can get things. Screens for example are a major headache if you have a higher resolution, and especially now that the move to widescreen is complete, getting a "standard" screen replacement is beaucoup bucks and definitely would take time to find the part.

Glad to hear you still like your TP despite any headaches though!

 

andrew is correct.   some parts are hard to get.   most replacement parts, however, ship overnight from one of three warehouses here in the US.   while that doesn't make an excuse for your experience, it does make me curious to know what part took two weeks to show up on your doorstep.   if it was for a repair you sent into the depot then typical supply/demand/stock issues would apply.

check your local laws before considering this.   in most states, recording a conversation without the other party's consent and a periodic beep in the background is a federal offense.

 

Hmm, what if he calls India?

 

Lads, just take it easy. Lets not turn this into more bickering. I am sure BaldwinHillsTrojan you want this thread to stay open so the issue can be discussed and others can know about the possible issues.

Johnny T

 

california law would still apply.   lenovo is a global company.

 

the fella was notified of the chronicling and agreed FYI. you understand urban slang? well to the issue I say N.P. They tried to rip me off and of course i would excercise such tactics to recover.

 

I've alway's thought that Lenovo field service has been great.
Renee

 

I never said tech support was not good. I said the sales people are shady and only a subset probably but they had some bad Apples.