The blind faith and quiet desperation of Lenovo customers

This is getting ridiculous.

How long is it going to be before Lenovo management does their job and attempts to put right their obviously woeful customer service?

Too many people here are grasping at straws, defending this company based on a fading memory of the IBM brand 'in the good old days' and the (fortunate) fact that their own order didn't do a disappearing act.

If someone has ordered a Lenovo and is waiting for it to arrive (and they do any reading at all on these forums), they're living in quiet desperation, hoping their machine will eventually arrive - and then not be a 'lemon'!

After reading endless nightmare order/delivery stories, I thank God I didn't order mine from the website.
I'm just hoping that my off-the-shelf Lenovo never needs warranty service!

Dave

 

I placed my order for my T61 on 9/11 and it arrived on 9/21. They quoted me 9/28 as the shipping date.

I got it a week early. Seems pretty great to me.

Jeff

 

Dave, quit trolling, please!

 

Call it whatever you like. How then would you suggest stirring Lenovo to make changes to their CS?

I surely won't be ordering a machine from them until they do.

 

That is probably the best way. Until they realize there is a problem, they wont make a change, and there is no problem until they start making less and less money.

 

Good. Thanks for letting us know...

BTW, I've ordered two machines, a couple of months apart.
Both got delivered within a week of the order placement date.

 

Get a Dell then and quit wining as people like you deserve that brand. Dell= trash

 

My point exactly.

 

You're welcome.

So you got yours. I'm happy for ya.
I guess all the disappointed customers must be lying then.

 

Are you for real?
Have you been on any other message board?
The "dissapointed" customers always make a disproportionally large group since the "satisfied" ones don't have a reason to whine about.
Besides, the very few but vocal "dissappointed" ones here tend to be Lenovo bashers,
monstermaxx being a prime example.

So, what's the reason for your thread?
You haven't ordered yourself, what are you whining about???

 

Lenovo CS sucks. We all know that.

Every single laptop seller/manufacturer is having parts shortages... you either don't know that or don't bother to mention it. Dell, HP, etc. etc. are having the exact same problems Lenovo is having.

 

Before any more of the Blind Faithful chime in, I should make it clear that I already own a Lenovo, and I like it alot.

The point is that until very recently I intended ordering a T61p. I will still do so, but only if the company can correct it's obvious Customer Service problems.
As much as anybody here, I want IBM/Lenovo to have and maintain a good reputation.

Dave

 

"Lenovo CS sucks. We all know that.

Every single laptop seller/manufacturer is having parts shortages... "


Two different things entirely. The second I can understand.

The first, there's no excuse for.

 

I hear ya. The customer service stories are scary. Maybe they will clear it up after this busy laptop buying season dies down, what with everyone goingback to school and stuff.

 

Dave, order the machine first and if you do have problems, please come here and make your points.
Until then you have no grounds against Lenovo. You just sound like another whiny basher...

 

then don't.

 

" ...Dave, order the machine first and if you do have problems... "

Um, I guess you really don't get my point then...

Which was: that we should insist they repair their terrible CS before taking any more money from people.

And that is my *only* point. (So stop your whining already!)

 

Their CS is spotty, but far from terrible across the board.
btw, what do you mean under "insist"?

 

My only contact with Lenovo customer service was to cancel an order. They did that promptly and correctly. I then re-ordered the T61p I wanted and got it a couple of business days later from the other side of the planet.

It's running really well and meets my needs. Like many here, I'm pretty picky about the technical aspects of a machine so I don't spend $1500 without carefully evaluating the choices. After upgrades from other sources, I basically have a really nice laptop for under $2000.

Customer service at any company is hit or miss. It really depends on who you get in the phone queue. Use your seventh sense (horse sense). If the person on the other end isn't helping solve the problem, then they are part of the problem. Try someone else.

There is no such thing as platinum service from any company that I know of. Sad but true.

 

And?? That's what you keep complaining about. The second thing.

 

Isn't it always busy laptop season? I mean there's start of school, xmas, summertime, etc. It is always busy

Their CS does suck, but it has recently got much better after they made the dept in India. Lately, I haven't been on hold for more than a few minutes. After hopefully solving my freeze/bsod problem, I am liking my comp a lot. The issue is with Intel, not lenovo here

 

I dunno I tend to think there is a lot of people that buy laptops before going to school, maybe I'm wrong. I don't think xmas or summertime are big laptop buying seasons. Just my thoughts.

 

Yes it is. There is also other important dates like tax return times (people have money to spend), beginning of summer (when people want to "get out" and still have a PC), when business quarters open and close...

 

Hey genius - it's a matter of fact that the most vocal people are the ones that are unhappy. Yes, a few dozen people who spend all their days surfing the web with their shorts around their ankles have come here to ***** about problems they have. No one is saying there aren't problems with Lenovo, but reality is that they aren't the damn devil and you are nothing more than a whiny loser. Get off your keister, go outside, and do something PRODUCTIVE. Let the people at Lenovo do their job and try to improve their company, chances are they don't need your world class input.

 

Then no one would buy anything from anyone because even the other computer manufacturers CS suck. When I buy something I try not to ever call CS unless it is extremely necessary but there are too many people looking for problems when there are none. I wish you worked in CS and you will find out that 90% of the callers are time wasters.

 

lol I got my T61p and I'm very happy with it...I admit I was reading all the stuff here with some manner of trepidation about whiny cpus, smoke coming out the back, creaking cases and I get this machine and it seems like I had been reading the wrong forums. Thats not to say there are no problems with CS, or that I won't end up with a lemon but in the end its my money and I make the decision. Notebook reliabilty as a whole is still a long ways off imo but for what I paid I'd say its damn good.

And oh yeah if you're that worried about it there's tons of other notebook companies who are more than happy to take your money. And even then there are still people who feel the need to come back and bash and keep bashing ( exhibit:MM ). man I would feel sorry for any girl that breaks up with him lol. Too bad restraining orders dont work on the forums.

Unlike some people I dont go around telling people what to buy or what not to buy. If they ask I'll advise them. And judging from my past postings in the what-to-buy section I've recommended other makes and models a whole lot more than Lenovo's. Just as there's no one machine that will fit everyone, there's also no one machine/brand thats bad for everyone.. That's not blind faith, thats just common sense.

 

" ...it's a matter of fact that the most vocal people are the ones that are unhappy."

Gee um, well no problem then - I guess that just *proves* there's nothing to be concerned about.

" ...Let the people at Lenovo do their job and try to improve their company, chances are they don't need your world class input."

Heck, if they were doing their job right, this forum would lose half it's threads!

[PS - I'm sincerely happy for those who got their machines on time and on spec, and offer thanks to those in Lenovo who ARE doing their job right.]

 

EXACTLY. Couldn't have said it better.

 

The point there jokester is that for all the people posting here and complaining, there are more who are perfectly happy and don't feel the need to complain.

 

Unfortunately for all of us(as consumers),Lenovo/the defunct ibm,
Is but a distant Dream and crappy chinese products/qualityControl-lack thereof- Will continue to run rampant!!!

 

You forgot to add "in my opinion".
Yes, Lenovo isn't IBM and never will be, but I still consider the ThinkPad line the best value (quality/features/price) out there.

 

No one (I don't think) disputes that Thinkpads have dropped in quality. Some people seem to ignore or don't know that the price also has dramatically dropped. Like I said in another post, I purchased an average model for over $1800 in the IBM days... people buy level of model for ~$1000 now.

 

Oh geez my_feelings_are_so_hurt. sob.

Can't I leave you guys alone for a minute without you let in the pimply adolescents?

(You want CS ratings? Here: http://www.resellerratings.com/seller_rating_history.pl?id=12342 )

 

I can show you many negative things on Dell as well...I rather not waste my time....if you ever did take stats...you would know that numbers are always distorted and people with problems tend to complain much more than the happy customers tend to rave

 

Those reseller ratings are based on a grand total of 8 people in the last 6 months - I don't think that proves much. Consumer Reports has recent data based on a survey of more than 5000 subscribers comparing all brands. Apple and Lenovo were the most successful solving user problems. Take it for what it's worth - at least CR isn't a depository of gripes and is an active survey that asks both happy and unhappy owners their opinions. The link is HERE and the text is below:


"There’s more variation in tech support, according to our latest survey of more than 5,000 subscribers. Apple’s laptop support has been by far the best; Lenovo (IBM) has led the Windows-based laptop brands. The same is true of extended warranties. Lenovo’s plan and Apple’s three-year AppleCare plan were more successful than most brands at resolving user problems. For other laptop brands, skip the extended warranty and save the money for third-party support. Nearly 90 percent of users who bypassed manufacturer tech support and went to an outside service said their problems were solved."

 

Like i said, the guy doesn't understand simple logic

 

"Those reseller ratings are based on a grand total of 8 people in the last 6 months - I don't think that proves much. Consumer Reports has recent data based on a survey of more than 5000 subscribers comparing all brands. Apple and Lenovo were the most successful solving user problems. Take it for what it's worth - at least CR isn't a depository of gripes and is an active survey that asks both happy and unhappy owners their opinions. The link is HERE and the text is below:


"There’s more variation in tech support, according to our latest survey of more than 5,000 subscribers. Apple’s laptop support has been by far the best; Lenovo (IBM) has led the Windows-based laptop brands. The same is true of extended warranties. Lenovo’s plan and Apple’s three-year AppleCare plan were more successful than most brands at resolving user problems. For other laptop brands, skip the extended warranty and save the money for third-party support. Nearly 90 percent of users who bypassed manufacturer tech support and went to an outside service said their problems were solved."


Fair enough - but I never said these figures were any more than one more indicator.
The forum horror stories are too rampant to simply ignore, and I'm clearly not the only one who's been put off by them.


"Like i said, the guy doesn't understand simple logic"

Logical or illogical thinking aside, it's *my* 1800 bucks, and how I choose to spend it (or risk it) is [thankfully] not up to you.

 

then please quite your whining and move on already

 

Oh jeez. Dell? Another insipid, pointless comment, apparently from acne-ridden 14-year-old with an IQ of 65.
This is my thread, I own a Lenovo, not a Dell, and if you don't have anything productive to add to the discussion, just go on home to mommy and take your acne medicine.
Same goes to the other idiotic name-caller as well.

I've made my point and I'm done. If you don't get it by now, you're beyond help.

Dave

 

This is not a "productive" thread. This is a troll thread.

Posting ridiculous rhetoric. Check.
Insulting any who dare oppose you. Check.
Ignoring others who prove you wrong. Check.

Seen it many times. How people like you and MM can be so ridiculous is beyond me.

 

Why are you still hanging around here then?

Check.

 

Wow...is this some sort of outlet for your repression stemming from your horrific acne-ridden pubescent age? :wub:

 

I've never had acne in my life. But I really get a kick out of teasing stupid adolescents like you and your buddy there.

BTW, why do you keep hanging around my thread? (Rhetorical question - I don't really give a damn.)

 

I have never seen a so called 'adult' act like this...I think you are the immature adolescent here

 

I'd hazard a guess there's a whole lot of things you've never seen.

And you're still hanging around!

 

Thread/groovon reported for trolling.

 

daylove, lifebytes, and eyecon82 reported for rudeness and uncalled-for personal insults.

This thread was not a troll. Read my first post again.

 

You guys are better off calling Lenovo and venting your frustrations more directly at them. The more calls they get by angry customers, the more they would think about changing their business model.

I'm also sure it hits home every time they offer a freebie for compensation.

I wouldn't mine if you guys get them in shape by the time I would need to use them either

 

Thanks Tailic. My whole point in a nutshell. See guys - it ain't so hard to get it if you bother to read the original post. (Alright, I admit the heading might have been a bit melodramatic.)

Dave

 

Now group hug... can I get a reacharound with that?