The latest from Lenovo blog

Regarding the delay on Thinkpad T61, I've got this. (As of 9:36 ET Thursday night) From Tim Supples of Lenovo, replying to comments left on Lenovo's 'Inside the Box' blog:

http://www.lenovoblogs.com/insidethebox/?p=84#comment-13974

 

he basically said the same thing yesterday and on the 4th. How many days does is it take to get information on a problem thats going to be two weeks old?

 

You're not looking at it from the right angle, mwg148. The real question is how long does it take Lenovo to invent another assinine story just to frustrate its customers some more?

 

more worthless babble

 

their probably waiting till they can say something good, which will most likely come a day after a large number of people start getting their computer's sent

 

NOTE: Please read the update that was made at 11:26PM EST.

 

so how long are we supposed to wait now that they've told us what the problem was? It makes me feel better, but the fact that it took them roughly 2 weeks to admit what was wrong makes me wonder how long it'll take them to actually fix the problem. In a way it might be smarter to put in a new order.

 

I've read the update. Hmm... it seems the delay (as they said) would only happen on T and R because of the bezel ordering problem...

Let me see what will happen on my X61. At that time, we can see whether the following statement is true or not...

To say we are sorry is not enough. We intend to conduct a thorough post-mortem of this incident to ensure it does not happen again. Thank you for whatever patience you have left.

Tim Supples

 

They are still working and may not be able to see the exact finishing date. As Tim said:

We are now working to resubmit the orders and get them built and fulfilled. If we cannot resubmit them efficiently, we will have to manually re-enter the orders.

So they don't know yet...

 

so does this "truth" about the source of delay mean that we should cancel our orders and reorder, or keep waiting?

If lenovo has to manually reenter the orders, that would a nightmare! I can just see my laptops getting here with different spec than what I originally ordered.

i think they should just cancel all orders that have the missing bezel problem, and provide the original buyers of those orders with an one-time use unique coupon code to place a new order that would allow those customers reorder by themselves to minimize mistake, place those orders on the top of the queue, AND offer a significant discount as reparations for this fiasco. there was never a part shortage...

 

Someone ask the same question at the levonoblog. Maybe should wait for Tim to answer this question...

but I think they won't encourage you to do that, even if it might work on you.
because it may just cause more work to them.

 

"Because of a data entry error, the bezel – the frame that surrounds the LCD panel – was omitted from the bill of materials for certain T61 & R61 14.1” widescreen orders which is sent to our factories to specify how to build the products. This omission caused a majority of the orders taken between May 9th and May 24th to “hang” or get rejected by the manufacturing process. The missing part problem was discovered and we began to work with manufacturing to fix the rejected orders and get them fulfilled ASAP."

This seems a little silly to me. Because a bezel wasn't on the order form the manufacturing process just reject hundreds if not thousands of orders. This wasn't a isolated case. You would've figured that this would've been caught and fixed in the matter of days. What makes the matter even worse is that they knew what the problem was last week yet they kept taking orders for the t61. The first time I called last week, right after memorial day, the lady on the phone said "manufacturing is rejecting the orders" Didn't really understand her then,but I guess she was the only one telling the truth out of the few other times I've called.