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    ThinkPad Protection Plan and Lenovo Experts Service

    Discussion in 'Lenovo' started by billj32, Aug 26, 2007.

  1. billj32

    billj32 Notebook Enthusiast

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    I had planned on just ordering just the "3 year depot 9x5 Next Business Day" but that was not an option on the T61p 14.1 Lenovo site when I ordered (now it is an option). Instead I ordered the "3 Year Depot Upgrade with 3 Year ThinkPad Protection".

    What does the ThinkPad Protection cover? After owning around six ThinkPads, I have never had a problem with damage. If there was some sort of cosmetic damage, would the plan cover repair of that if there was no functional damage. I am thinking of trying to change to just the 3 year depot warranty and getting a refund of the $160 difference since I just received the T61p last week.

    The other question is the Lenovo Experts Chat and Live Telephone services. The telephone support I have received many times over the years from IBM EasyServe and its progeny has always been superb and one of the reasons I have kept buying ThinkPads. Is there an added advantage to purchasing the Lenovo Experts Live Telephone Service for an extra charge even though the telephone warranty technical support is so good. Thanks
     
    billj32, Aug 26, 2007
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