ThinkPad T60p woes

Ordered a T60p direct from lenovo recently, with the 3 yr support. The machine had 2 dead pixels on arrival so I called support. I told them them the problem and had me ship it for LCD replacement. I get a call back about 4 days later saying that the LCD they recieved was damaged and it was my fault. Has this happened to anyone before? Is this what everyone goes through? Not only did they say it was my fault, they claim that it will cost me $760 to repair it!

/discuss

 

did you put it in the box they gave you correctly? thats the only reason i can think off... also i think they have a 30 day return/exchange period no matter what the reason is..

 

Did you pay for shipping insurance?

If you did package it yourself, and the LCD got broken, you could in fact be liable if it got broken because it wasn't packaged and protected properly.

-Zadillo

 

I packaged the machine exactly as directed, in a box they sent me. The notebook was very secure, and before packaging it was perfect, minus the dead pixels.

 

Sounds like they should be responsible for it. If they give you any trouble, just tell them you'll be calling your credit card company to force a refund.

 

Thank you for the advice. I left them a message tonight, and will be calling them back tomorrow.

 

It's a shipping issue. If you paid for shipping insurance, as I assume you did, then no problem. Otherwise, you are SOL. Chargeback aint gonna work because you got the product and you were not defrauded (in the legal sense of the word) unless you can prove they are lying about it being broken.