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    Thinkpad Protection Plan

    Discussion in 'Lenovo' started by cliff1127, May 23, 2011.

  1. cliff1127

    cliff1127 Notebook Enthusiast

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    Hi all,

    I read somewhere on this forum that if someone makes after market upgrades to their Thinkpad, they can still submit it for warranty under TPP. Is this true? For example, I upgraded the ram in my T420s from 2gb to 8gb and will be adding an 80gb mSATA drive.

    If something were to go wrong with the computer and I need to submit it for TPP, would it be ok to have the 8gb and mSATA drive included?

    Thanks,
    cliff1127
     
    cliff1127, May 23, 2011
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  2. chaosphoenix

    chaosphoenix Notebook Consultant

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    I believe in the past users were advised to remove all of their own parts when they submit the machines for repair. The technicians have their own components to test with. The RAM and HDD/SSD are both CRU (Customer replaceable units) so changing/swapping/whatevering them is perfectly ok under warranty (in terms of the machine as a whole, however swapping in 8gb of ram and them having the 8gb fail, lenovo will not honor that part under warranty, as the warranty is only offered for parts that shipped with the initial system).
     
    chaosphoenix, May 23, 2011
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  3. mrpeaches

    mrpeaches Notebook Consultant

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    It will not void your warranty, but most of the time it is good advice to remove the hard drive and any aftermarket components when sending in a machine for repair. This is because it is possible for your original hard drive to get accidentally lost or erased or some other combination of things to happen to your data. As long as the problem is not with the hard drive itself, I would always recommend removing it prior to sending your thinkpad in for service.
     
    mrpeaches, May 24, 2011
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