Thinkpad defect hinges no longer repaired under warranty

As I was informed, Lenov changed its warranty terms in January 2011 to exclude cosmetic defects and as such defect hinges.

Anybody having the same problem currently? We have a TP500 with 3 yrs on site warranty and Lenovo will only fix it for money.

Thanks

Kind Regards

 

Were you informed of this by Lenovo themselves? If true (and I will have to check on this), then there will be a problem though I did not think that Lenovo's warranty covers cosmetic defects!!! Also, I did not know and find it hard to accept that the hinges are considered to be cosmetic by Lenovo!

Commonsense suggests that the Hinges are not cosmetic since they play an integral role in the efficient use of the computer.

 

Well, how I read that is that Lenovo must be having SO many issues with the hinges, they don't want to keep paying to have them fixed so they are doing this to get out of their responsibility AND to try to make money off their customers.

The only thing that is going to change that is if enough people complain publicly, it gives them a bad rep and hurts sales.

 

That seems strange. Who told you that, and what model ThinkPad is it?

 

Yeah I never saw that, I know they had issues with the Ideapad Y510...hinges are hardly cosmetic...

 

Defected hinges should be consider as a functional damage rather than a cosmetic damage, it would be ashamed if they did that, I highly doubt Lenovo would do that.

 

This wasn't a problem with the metal hinges on the T series was it?

 

Nik, please go back to Lenovo's forum, and send Mark the info he's requested from you.

 

To quote Mark:

That doesn't seem like exclusion of hinges to me...

 

I don't see how they can call hinge damage/defects "cosmetic". I can see them doing something douch-ey though like chalking it up to a drop or something on your part and saying Awww you don't have ADP give us 400 dollars.

 

I don't see where they *are* calling hinge failure "cosmetic"!

 

OP wrote " I was informed "

That does not mean anything without proof. Dislike those posts that someone was informed, without a link to go with it or the person one gave the information. Specially from a new poster

 

But other poster in Lenovo forums said that in Germany Lenovo tried to charge him for hinges, wheres the problem, do we need to show emails or chat print screens, record phone conversations just to have hard prove for some folks that think Lenovo has equally good and honest support people all over the world?

I was also informed months ago by IBM tech that they will not replace plastic parts because Lenovo blaims customers for such defects, despite my laptop being brand new I was told that they have not been authorised to do such repairs on their own (flexing LCD - they told me not to push on it lol, moving palmrest and HDD cover) without special Lenovo's permission and that I should go home because my laptop happens to "work fine and nothing functional is broken" and that there is no one else but them (IBM) to solve my matter with in Latvia.
And guess what, I had to take it up with Lenovo with some helpful NBR members and Lenovo's staff to get my problems on brand NEW machine fixed. It took months to get it all 100% resolved!
How about that, eh?!

Cant stand worshippers.

Tho I will turn away from ThinkPads only if my next ThinkPad turns out to be somewhat lemon or not as well built as it should have for its class/price and competition.

 

The OP posted yesterday at around 8 AM and has not come back. That tells me a lot as well. Someone who has been around a while can have from time to time, informed information that might be true, but a new poster ?

 

No, but at the same time getting all worked up because somebody on some forum said that someone told him that Lenovo didn't replace something under warranty seems a little silly to me.

I can't speak for the service in countries other than the US and UK, but I can say that Lenovo's US CSRs had no problems sending me replacement CRUs for an X61s due to cracked plastic. UK support was a little less helpful: they agreed to replace the parts under warranty, but refused to send me replacement CRUs for me to do the repair myself. Why, I do not know... but that was a little annoying.

 

I think there was probably some miscommunication between someone, cosmetics damage were not covered by warranty (unless you had the Accidental Protection Warranty, which covers such damages in case of laptop was accidentally dropped from say 3 m and the laptop is completely busted).

Hinges are covered as long as they are not damaged by tampering or user abuses or laptop been dropped.

T400 under warranty has loose hinges. Lenovo wants... - Page 2 - Lenovo Community