I am thinking about buying my first IBM after being a Dell guy for a long time. I really like the T61p with the option of the GDDR3 570M in the 15.4" size, and the ability to use a docking station with it. I have been reading some and have heard conflicting reports about the warranty coverage with IBM. Will Dell I have never had a problem with any of the computers when I wanted something covered under warranty. With Dell if you need to send your computer in I have always been given the option to have Dell send a prepaid box to send it in so that you don't have to pay for shipping, is this the same with IBM? Also, when I have needed repairs from Dell I have been able to convince them that I have the expertise to do the repairs myself instead of them needing to send a technician to do so, and they have overnighted me the parts that I have needed so that I could do it myself. Will IBM do this or when there is a repair needed are you required to ship the computer to them? I don't really trust repair depots or technicians because I have heard many stories and had some experiences where the computer comes back in worse shape than you sent it in or the technician scratches it up during "repair".
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What you are looking for is an 'at-home' warranty. When you buy a notebook, if the warranty description on that page does not say 'at-home' or 'on-site,' then that isn't what you are looking for. There would probably be an 'at-home' upgrade option though so make sure you look.
Thinkpad warranty questions
Discussion in 'Lenovo' started by mZimm, Jan 27, 2008.