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    UK depot warranty for Thinkpads. Any good?

    Discussion in 'Lenovo' started by david1274, Jul 1, 2011.

  1. david1274

    david1274 Notebook Evangelist

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    The quality of depot warranty service does vary from country to country. In the US, for example, it is not meant to be great or reliable.

    I am pondering whether or not to add 'on site' to my existing 3-year depot warranty, which currently costs an extra £67.

    The company that does the servicing for Thinkpads in the UK is called Teleplan and based in Colchester, according to Lenovo support. Just wondering if anyone in the UK has had experience of sending their laptops to Teleplan and whether the quality of work was okay? If not, I may buy the on-site upgrade.
     
    david1274, Jul 1, 2011
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  2. david1274

    david1274 Notebook Evangelist

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    Anyone from the UK out there?

    :)
     
    david1274, Jul 2, 2011
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  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I paid the extra money for the on site service so that I don't lose the use of my computer for several days. I haven't yet needed to test the quality of the service.

    John
     
    John Ratsey, Jul 2, 2011
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  4. david1274

    david1274 Notebook Evangelist

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    Thanks John. I'm not planning on using their service either, but you never know when you might need to.

    Don't really mind losing the computer for a few days if it means saving the money.
     
    david1274, Jul 2, 2011
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  5. Sally4

    Sally4 Notebook Geek

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    I paid extra for the on-site warranty as well. It gives me a warm feeling that I don't have to send the PC off to be pulled apart. I can watch what is being done to it, and if I feel it's not been mended and reassembled properly I can say so there and then.
     
    Sally4, Jul 2, 2011
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  6. david1274

    david1274 Notebook Evangelist

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    True, but unless you were technically able yourself, you might not even realise if the technician was doing a bad job of it - at least I might not.
     
    david1274, Jul 3, 2011
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  7. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    1. With on-site service the technician will need to show you that the problem is fixed and the computer is working. If not, you can discuss and agree the action (such as order more parts and come back tomorrow).

    2. Most depot repairs are trouble-free. For example, a couple of years back I sent a Toshiba R500 for depot warranty service. It came back with the problems fixed and no new problems.

    Overall, I also think that notebooks are getting more reliable and the likelihood of needing warranty service isn't as big as it used to be.

    John
     
    John Ratsey, Jul 3, 2011
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  8. Renee

    Renee Notebook Virtuoso

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    "In the US, for example, it is not meant to be great or reliable."

    I've had nothing but good luck with them.

    Renee
     
    Renee, Jul 3, 2011
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