UPS Shipping... I've never seen this before.

Note the flight delay twice, once in China and once in Kentucky. Also, I cancelled this order and it was shipped out. I have yet to hear about my other order which is the order to replace this supposedly cancelled order.

 

Happens many, many times per day with passenger aircraft. Airplanes are machines that break just like anything else. Cargo planes are the same thing minus the seats.

 

I understand once but twice on the same shipment.

 

You might want to refuse delivery if you don't want to be charged for that "cancelled" order. Usually they won't cancel something after it has entered the build stage, so it may have never actually been cancelled.

 

My X230 must have been in the same planes as your shipment, because my status shows the same thing for everything up to New York. haha
It sucks that they had 2 planes needing repair, but it only added on a few hours so overall arrival time shouldn't be affected.

 

It's probably the same aircraft, first time occurred when it attempted to depart PVG, after repairs it went on its way and landed at ANC, after import processing it's loaded on to the same plane and mechanical problem reoccurred.

Are you sure? Lenovo repeatedly tells its customers that refuse delivery will result in a 15% restocking fee, for cancelled orders that are shipped out the customer suppose to accept the package and contact Lenovo to obtain a paid return shipping label.

 

Yeah, I would never blindly refuse a package without understanding the terms from Lenovo. For all you know they will immediately charge 15% when you could have just had it waived by calling (it's sealed so they will not charge you).

It's a non-essential risk, IMO.

 

I talked to a rep (after 50 minutes of waiting) and he told me that I should accept it, not open the package and call back to get the return slip. I will not be charged a restocking fee. I will believe it when I am credited as always.

@Coin3, I wish this package was the actual order I kept and not the cancelled order though. I've been waiting to get my hands on the X230 and put my mSATA SSD in it.

 

Yep, do not refuse the shipment. Several other people have had this happen before, and as far as I know, none have been charged 15% restocking fees for the unopened laptops.

 

Ok, I stand corrected, don't do what I said! Sorry, I recently had a similar situation with HP and they told me to refuse delivery as a way to do a return instead of doing an RMA. So yeah, seems like Lenovo will charge 15% restocking if you take the same approach.

 

Finally received my cancelled computer from Lenovo. It's tempting me to open it but back to Lenovo it goes. I got the shipping labels quiet fast (like 5 min wait time) this morning. The trick is to call as soon as their call center opens.

 

How did it leave China on the 26th and arrived Alaska on the 25th?

 

Time zones

 

I had a quick question.. when Lenovo says not to open the box, do they mean the box that contains the actual laptop, or the entire box that's it's shipped in? Because I ordered two x230's, one of them with the wrong configuration... so I would probably have to open to see the specs and see which one to return

 

Is there any string of digits (perhaps somewhere on the box or shipping label) that might be identified by "Model Type?" Only asking because you can run the seven digits (without opening the box) by going to the Lenovo website and

Lenovo>Support>'Use Quick Path'

Enter the seven digits in the 'Use Quick Path' field. This will give you the configuration on how the ThinkPad you are inquiring about was shipped to you. Perhaps this might be a good way to check without voiding any agreements or conditions for its return to Lenovo. Good luck

EDIT: In either case you really should just call Lenovo to be sure. The method I described might be useful in many instances (when you need a reliable way to find out factory-shipped system configuration on ThinkPads) but for confirmation a call would be the better solution. That way you might ask them to document your questions, get the customer service reps name, and perhaps have him/her send you a confirmation email regarding your inquiry. If any mix-up occurs then you could have your back somewhat covered.

 

Thanks for the tip! I also just figured out that I can just check the tracking numbers of both items, and ask lenovo to match them to the order numbers.

 

Great! Glad you got that sorted out