The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Very Dissapointed With Lenovo Direct

    Discussion in 'Lenovo' started by GuySmiley, Sep 30, 2008.

  1. GuySmiley

    GuySmiley Notebook Enthusiast

    Reputations:
    0
    Messages:
    36
    Likes Received:
    0
    Trophy Points:
    15
    I just received my laptop from Lenovo direct, when I ordered the laptop it was supposed come with a T7100 processor, when I received it I was disappointed to find it actually had a T2390. When I called Lenovo the man was very nice but spoke in a accent that was almost impossible to hear over my cell phone, he said that, according to his records had come with a T7100 and that I would have to return it for a refund. This after the laptop had already taken a long time to ship due to delays, despite the fact that it was prebuilt, and after all that I never even got a tracking number for it. I'm very disappointed especially because I like Lenovo's laptops so much. I'm posting this as a warning to any other potential laptop buyers, but also I would like to know if there are any other places to get refurbished Lenovo's besides Lenovo Direct.
     
    GuySmiley, Sep 30, 2008
    #1
  2. jaredy

    jaredy Notebook Virtuoso

    Reputations:
    793
    Messages:
    2,876
    Likes Received:
    1
    Trophy Points:
    56
    I have heard spotty experiences with the direct site. People always warn users to keep their records because lenovo might not...and if you get wrong specs you could be screwed. At least they acknowledged the different spec for you and offered a refund. Too bad it wastes your time though :\.
     
    jaredy, Sep 30, 2008
    #2
  3. GuySmiley

    GuySmiley Notebook Enthusiast

    Reputations:
    0
    Messages:
    36
    Likes Received:
    0
    Trophy Points:
    15
    Is there any way Lenovo would just send me out the parts I need and then I can install them (or take it somewhere to get installed) so I don't have to be out a notebook for another month?
     
    GuySmiley, Sep 30, 2008
    #3
  4. pcharouz

    pcharouz Notebook Evangelist

    Reputations:
    128
    Messages:
    585
    Likes Received:
    0
    Trophy Points:
    30
    only if you had onsite service, or its something easily serviceable... (hd, memory)
     
    pcharouz, Sep 30, 2008
    #4
  5. AznRacerNSX

    AznRacerNSX Notebook Evangelist

    Reputations:
    12
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    try checking your closes service center see if they can help or provide assistance. To find your closes service center: http://bplocator.lenovo.com/
     
    AznRacerNSX, Sep 30, 2008
    #5
  6. drake437

    drake437 Notebook Consultant

    Reputations:
    66
    Messages:
    246
    Likes Received:
    0
    Trophy Points:
    30
    Heck...Lenovo's website has errors. It says the Y530 has a LED. There is a few other errors that have been pointed out here by others. It's kinda like "buyer beware".
     
    drake437, Sep 30, 2008
    #6
  7. melcron

    melcron Notebook Guru

    Reputations:
    1
    Messages:
    70
    Likes Received:
    1
    Trophy Points:
    15
    They also have incorrect ship dates listed... "Ships within 1-2 weeks**"

    Bull****.
     
    melcron, Oct 2, 2008
    #7