Video card issues with Lenovo Thinkpad Edge E320

I recently bought a Thinkpad Edge E320 with a dedicated AMD 6630M video card.

When I switch the laptop to the 6630M from the integrated Intel HD 3000 and try to play a game or watch HD videos, the laptop turns off. This usually happens within 5 minutes of beginning the game or video.

Has anyone else had this problem with their Lenovo laptops?

I'm guessing this is a heat issue; the fan gets very loud and the GPU reaches 110C+ before the laptop switches off.

Can I solve this issue myself by cleaning out the fans and reapplying some thermal paste or do I need to have it sent back to Lenovo for a repair?

Thanks

 

if you confident do it. but it will void your warranty should afterward it fail completely to boot etc you cannot send it to lenoov for repair unless you pay.
you are unlucky because i do the same thing and ave no problems. you will enjoy it when its sorted.

 

Thanks for replying.

Do you think it's likely that it is a cooling problem?

I don't want to open it up and then find out later that it's actually a real hardware problem that requires the laptop be returned.

 

if it is overheating like this, then it is most likely a cooling problem. So seek warranty resolution before you try to do any modification to do it.

 

If you wish to service it, download the Hardware Maintenance Manual and follow all steps properly.

Have you tried to measure the temperatures? Download HWMonitor and see your GPU temps.

 

Thanks for that.

Yea I've monitored temps and the 6630m hits 110+ degrees Celsius when gaming.

 

Okay anything over 90C is the danger zone for video cards. I'd advise you not power on your machine as eventually your DGPU will burn up (or possibly your board). Likely a pad or the heatsink is not making contact with the GPU die and is causing your insane temperatures. That's even hotter than those crappy HP DV6000 series w/ Nvidia chips.

 

So would you advise me to seek an immediate RMA?

 

yes i would suggest sending it back. u dont wanna void anything. sand if you mess it up doing it yourself. how can you prove it was like that anyway. normal people would send it back in there theory.
there could be a few fsctors ehy its hitting 110c. in terms of the cooling it depends how you mean it. if the components are correctly inserted and doing its job properly then no the cooling aint the problem. could be defect card or bad bios. like i say when the machine is correct theres no concerns with the cooling itself. its just the way your machine was build why it has its gpu rocketed.
be a bout 2 weeks to sort it an get redelivered.
dont be put off with lenovo products. they are great if it fits your budget. touch wood ive never had to send a lenovo product in. this is my 3rd one. t61p, x120e and e320. not the best build of the 3 but certainly best performance.

 

Looks like I'm gonna RMA it then, really didn't want to have to return it.

 

yep definately a pain but when sorted, you will be happy.