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    W500 build quality issues

    Discussion in 'Lenovo' started by Bossmonkey, Oct 5, 2008.

  1. Bossmonkey

    Bossmonkey Notebook Enthusiast

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    Hi guys,

    I was thinking of calling lenovo support but I thought I should ask the knowledgeable folks here first.
    So after about a week of playing with my w500, I have started to notice some build quality issues that I didn't earlier. They are very small issues that might be regular for laptops (this is my first laptop) but they have been bugging me for the past few days...

    So anyway, on my w500, there is a wide spread bump on the rubbery top. I can't really see it, but I can feel it when I run my hand over the top. Also, where the rubbery surface meets the bezel near the left hand lock, there is a small ~3 mm crack. Its kind of hard to explain so I have attached pictures of the crack. Lastly, it seems that the area right above the LAN port makes a soft clicking noise if I put weight on that area.

    Those are the issues I have, now I am wondering, are they enough to make a warranty claim? Or are there any quick fixes you can recommend?

    Edit: Sorry guys, I meant the two pictures to be a comparison. The right side is perfect, the left side lock is where the crack originates and spreads outwards.
     

    Attached Files:

    Bossmonkey, Oct 5, 2008
    #1
  2. MuddyCake

    MuddyCake Newbie

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    I think the bump is just the rolling cage inside and the crack is nasty,but I don't have idea whether it is covered in warranty. Good luck!
     
    MuddyCake, Oct 6, 2008
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  3. jmpak

    jmpak Notebook Enthusiast

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    Say no to crack.
     
    jmpak, Oct 6, 2008
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  4. andyasselin

    andyasselin Notebook Deity

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    It look bad have just try push back in see if clip in
     
    andyasselin, Oct 6, 2008
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  5. ZaZ

    ZaZ Super Model Super Moderator

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    The left side looks a little worse. Anyone else have picture of their W500 for comparative purposes?
     
    ZaZ, Oct 6, 2008
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  6. wjli2

    wjli2 Newbie

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    build quality issue, get it fixed, call up Lenovo.
     
    wjli2, Oct 6, 2008
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  7. f20c1

    f20c1 Notebook Enthusiast

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    Hi, I also have a W500 and my top looks nothing like that. There is no crack. It looks like your right side, but across the whole top.
     
    f20c1, Oct 6, 2008
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  8. Bossmonkey

    Bossmonkey Notebook Enthusiast

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    It really sucks, because I love the laptop otherwise. And I am not looking forward to going through Lenovo support to get this blunder fixed. I have read too many bad customer service stories here.....
     
    Bossmonkey, Oct 6, 2008
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  9. eelton

    eelton Notebook Enthusiast

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    I know the crack isn't ideal, but personally, I wouldn't bother exchanging a laptop over that.
     
    eelton, Oct 6, 2008
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  10. Rodster

    Rodster Merica

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    If it were me i'd send it back and order a new one from their website. I also would not accept a replacement as it could be a refurbed unit.
     
    Rodster, Oct 6, 2008
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  11. jaredy

    jaredy Notebook Virtuoso

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    remember you don't hear about the good stories too often because people will complain if they have issues more than compliment support they expect.
     
    jaredy, Oct 6, 2008
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  12. t30power

    t30power Notebook Deity

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    I would try to fix the 'crack' issue by myself, if you're loving your Thinkpad I see risk involving sending it back to Lenovo to make some 'repairs.
     
    t30power, Oct 6, 2008
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  13. Bossmonkey

    Bossmonkey Notebook Enthusiast

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    I did leave a stack of softcover books on that corner in the morning. I will see if that helped when I return home...

    Any suggestions on how to "fix" it otherwise?
     
    Bossmonkey, Oct 6, 2008
    #13