I'm looking to purchase a W520 and since they aren't available where I live, Turkey, I have decided to ask a friend to buy it for me from the Lenovo website in Germany. The standard warranty for W520 is 3 years customer carry in and I would either like to upgrade it to 4 years courier collect with Thinkpad Protection or 5 years courier collect, but the trouble is that the warranty upgrades i managed to find on online shops specifically refers to models prior to W520 and not W520. What's worse is that Lenovo shop only offers 3 year warranties as upgrades so I have to purchase it separately. Can anybody refer to me which warranties I should buy for either of the two scenarios or give me a reference to look up different available warranties for W520 with a 3 year customer carry in?
Thanks in advance.
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If you're able, I would chat with Lenovo sales support.
My scenario was a bit different from yours though:
1. When I bought my X220 from them, I upgraded the warranty to 1 yr On site with no thinkpad protection. This option only allows you to upgrade (from the website) to 2 yr on site.
2. I wanted to upgrade the warranty to more than 1 yr with TPP, but the option wasn't on the site.
I asked the lady if it was possible, and she told me it was not. I was persistent and said I'd be willing to pay extra for a better warranty service, and she asked her manager, then came back and offered me a 2 yr depot service upgrade with TPP.
Best of luck...! -
Actually, my issue is not primarily about not being able to get the warranty upgrade together with my purchase from the Lenovo Shop online, but not having a clue as to the product code of the warranty upgrade I should be buying from any random online retailer to apply to this model so I can later upgrade using Lenovo's support website. I don't have a reference guide to pick which warranty upgrade I can buy so I can have extended warranty and perhaps Thinkpad Protection. In fact, I might just be looking for a German version of the Warranty Service Upgrade parts list.
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You should probably note service levels vary by country and machine type. If you buy W520 in Germany with TPP, TPP may not be available in Turkey for your machine.
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As far as I learned from checking the IWS, thanks to your sticky, the 4284 machine code covers my country but I have no idea about TPP particularly. Are you certain that TPP and IWS are separately applied with regards to which country they are used in?
I also seem to have figured out which warranty upgrade might be applied to my particular model, the 41K0424 which is basically a 4 year version of the 3 year courier pick up and return + TPP offered by Lenovo Shop as 41K0421, with the purchase of the laptop.
Well, it's either W520 from Germany or a similarly spec'd M4600 which is the only available 15.6" workstation class laptop in Turkey. -
You may find this interesting reading.
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I firmly understand what you're saying but when my only alternative is Dell support... in Turkey... I don't have much of a choice. I require a quad-core laptop with VT-D support in both the graphics, processor and chipset and an i7-27x0, QM67 and Quadro are only available to me in W520 or M4600.
W520 - Warranty Upgrade Options
Discussion in 'Lenovo' started by ufster, Dec 14, 2011.