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    W530/Win7 USB disk controller errors on sleep/resume

    Discussion in 'Lenovo' started by rsinmadrid, Nov 28, 2013.

  1. rsinmadrid

    rsinmadrid Notebook Enthusiast

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    I'm running a brand new W530, Win7 Pro with a new WD My Book 1170, 2 TB USB3 external drive. I'm seeing frequent disk controller errors (event ID=11) reported from the drive when putting the machine to sleep as well as when resuming. At times, the machine no longer recognizes the drive when resuming. Both WD and Lenovo utilities report that the drivers are up to date. The disk is not encrypted. The WD-supplied disk diagnostic runs clean and I haven't noticed any errors from the disk in normal usage.

    I use SyncBack to do a backup at 3AM, but it has failed several times because it can't find the drive when it wakes the machine up. There are always event ID=11 errors in the log when this happens. I submitted a help request to WD a few days ago, but haven't received any response.

    Any suggestions on how to further diagnose and correct the problem would be most welcome.

    TIA
     
    rsinmadrid, Nov 28, 2013
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  2. Kaso

    Kaso Notebook Virtuoso

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    You may want to try: Power Options > Edit Plan Settings > Change advanced power settings

    [​IMG]​

    Turn both USB settings above to Disabled.
     
    Kaso, Nov 28, 2013
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  3. rsinmadrid

    rsinmadrid Notebook Enthusiast

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    Thanks for the tip, Kaso. They had both been set to enabled. I disabled both and re-booted, but I am still seeing the same controller errors (Event ID=11) on both sleep and resume. Maybe I need to investigate the USB drivers? Dunno.
     
    rsinmadrid, Nov 29, 2013
    #3