WARNING: dont plan to return a laptop smoothly

basically i ordered a laptop but called to cancel 2 days later, it was a week before my estimated shipping date. they shipped the order the following business day reguardless and ignored my request.

i returned my laptop after receiving it and lenovo sent me a credit invoice dated july 13th. i still havnt recieve that credit on my bank account and my bank saids it shouldnt take this long. ive called lenovo 5 times, 2 times they just disconnected the call and other 3 were inclusive and they told me they would call me back but never did. now im on the phone again with them trying to solve this problem

ive spent a good 5 hours on the phone so far and this is just getting ridiculous. i probably end up having to file a dispute with my bank and get this taken care off.

be warning when dealing with this corrupt company


edit: update they promised to call me back in 2 hours.

 

it does take long (i waited like 3 weeks) but i didn't call or check up on them or anything...one day the money just appeared and that was that.

 

Do you honestly think Lenovo is going to keep your money? Sometimes things go at their own pace. It would seem like it's the flip of a switch when you call to cancel, but it's not. If Lenovo or any manufacturer had to stop production every time someone called to cancel, no one would get any notebooks.

 

they said the laptop would be shipped on june 23 and then shipped it 4 days early because i called to cancel....

and why would they send me a invoice dated july 13 if im not going to get my money for another 3 weeks? its suppose to take 3-5business days according to them.

and yes i honestly think lenovo would keep my money if i dont bother them. but you clearly already have ur opinion made up

 

First, many have said their notebook shipped earlier than promised. I do not think they shipped because you cancelled, they would probably have shipped next day anyway. It is better to promise later and deliver early: customers like that. This of course means they made a mistake by sending it in the first place.

On the issue of the money back, I can only tell you how things are in Finland, the US might be different. When you buy something online here, you have 14 days to send it back (cancel your order). The companyhowever has 30 days to pay you back. And companies usually do pay you after 30 days and not earlier. This is to prevent people from getting into a loop of ordering and cancelling over and over.

This situation might not apply to you, because your order should never have been shipped, and clearly Lenovo made a mistake there. Hopefully you will get your money back soon. I thought I would tell the above thing to show that sometimes companies hold money for different reasons. But they do pay in the end.

 

It's called a shipping estimate, which is a fancy word for guess. Most laptops ship before their estimated ship date and most people are happy about it. The fact that yours did should not be surprising at all.

I don't know much about Lenovo's internal accounting procedures, but I'm sure there's a reason they sent you an invoice. I think you watched "Conspiracy Theory" one too many times.

As the poster above me stated they got their money back and never contacted Lenovo. They got their money back in three weeks. You're only on week two. Give it some time and yes, I've made mind up. I don't think Lenovo's going to keep your money.

 

I had similar issues on a credit for a return. When I called them, they had received the laptop but hadn't entered the credit in their system. So the person on the phone entered it and said it would take up to 2 days to process then 10 days to receive. 4 days later I had my money back.

Aside from having to call to get them to start the credit process, it was pretty smooth for me.

 

just to clear up on the shipping incident. i called and asked when my laptop was going to be shipped (jun 23), and then i called to cancel. i called on jun 17 the laptop was shipped jun 20.

funny how they schedule a shipment for jun 23 and move it up after receiving a cancellation. they are so shady they dont even give you a cancel confirmation and just saids "we will call manufactoring and tell them not to ship it"

today i got a competent english speaking customer representative who actually returned my call and hopefully the issue has been resolved. apparently they thought they refunded my money but the transaction didnt go through. so if i didnt call them i wouldve never got my money back.

thanks for your useless input ZaZ.

 

No, I don't believe that. I had the same thing happen to me when I called to cancel my U150 way back when, and they shipped it out the next day as well. It wouldn't take days for their computer system to send a cancel request to the factory, they have many chances to intercept it before it ships out. They have to do location and departure scans from Shanghai when it leaves their factory, plenty of opportunities to catch it. I'm sorry ZaZ, this is the one thing I cannot agree with you on.

@OP; if they don't return your money within a week I'd call up your bank and issue a charge back. That will give Lenovo 3 weeks to get your money back to you, plenty of time I'd say.

 

Think of it as a packed freeway with a car stalled in the middle, all of the effort that is required to remedy the situation.

You're just freaked about things, think you're right and don't want to listen to what anyone else has to say. I guess it's your life and you got to live it, but you will bear the consequences of your choices as we all do. At the end of the day, it's just a notebook, no more or less.

There's nothing wrong with disagreeing as long as it's respectful.

 

patience my friend. I too had a dying urge to be an to them *&$# but at the same time it was my fault that i rushed into buying something that i had yet to be sure of. So I was just grateful that they would take the t420 back so i could exchange it for an x220. Btw your comment about their customer service having competent english speaking skills was very arrogant. These guys leave everything they have just so they could work in the U.S to make ends meet for their family. On top of that they have to learn another language (english) to the point of that oh so elusive fluency just so society can accept them. Ever took a Spanish/French/German class? exactly...i suggest you take a culture class of some sort if your ever granted that opportunity

 

They don't work in the US, lol.

 

could have sworn the last time i called a sales representative (with an Indian accent) he was in Atlanta...

 

Their call center is based in India, their factory workers in China. The only employees based in the US that I'm aware of are the CS reps for the Shareholder Purchase Program, and those that ship from the warehouse in North Carolina. Lead Org would know better than I.

 

well...this is embarrasing . Oh well you'll get your money back bro. And if you don't, as my father used to say, it probably went to someone that needed it more.

 

sitting back and let people take advantage of you is not the way to go. like i said in my previous post if i didnt call them i wouldve never got my money because they made a mistake thinking they already refunded my money but they didnt.

i dont know about you but 870dollars not something i would just give up on.

and wackedwithbamboo, they are hired to provide customer service by talking to the customer and resolving issues. does it help if the customer cant understand what they are saying?

i called 5 times and talked to about 9 different representatives, 1 of them i can hear him chewing food, 1 hang up on me, 1 transfered me to a deadline, and 2 promised to call me back but never did. is that good customer service?

 

Note to self: Call to cancel in order to have a unit expedited.

 

actually when i called the service department for a replacement keyboard, i got a person who was in atlanta, georgia too

 

@Thors...you just made my day!

 

just checked my mailbox and i got spammed with 4 more lenovo envelopes, that + the 4 i received last week bring the total to 8 envelopes with 20 pages of useless invoices.

what a great way to spend money

 

Are you always this much fun to be around?

 

Why yes, I am thank you.

 

Meh. Tempest in a teapot.
You wasted the vendors time, tied up product and employees hours.
I've returned things to Amazon, B&H Photo/Video, and other much smaller companies. 3 weeks is about average to get reimbursed, that's 3 weeks after they have received and checked the product - call it a month since I sent it back.
Ya, you have to follow up. It's your money, nobodys gonna do it for you. They probably shipped 10,000 laptops the week yours went out - you're really not so special.
They shoulda told you "tough - you ordered it, it's yours."

 

forcing customers to pay for stuff they cancel is the way to go?

i dealed with vendors like newegg tigerdirect and ncix and their returns are very user friendly and does not require you to spend countless hours calling customers support to get the refund.

you sounds like somebody who knows nothing about dealing with customers. and would rather be a bully and try to grab money instead of being reasonable.

 

OK, this thread has run its course. Everyone's had their say. You're getting your money back, but for some reason are still bitter. I don't get it, but it's time to move on.