Warranty Service Providers?

I have ~13 dead pixels in the middle of my W510 screen. Sending it to Lenovo would mean being without my machine for 5-6 days, which is not feasible. Lenovo said I can take it to one of their warranty service providers and have it done there.

Has anyone done this? How was your experience? There is a CompuCom Systems, Synergy Global Solutions, Electro Rent Corp and ICP Corp in my area. Anyone deal with any of these companies before?

 

I work in a shop that is an ASP for Lenovo. I don't know those places specifically, but basically they will diagnose the issue and order parts OR ship it out to Lenovo. Not all places can do in house repairs, so it's best to ask up front. Generally if what is defective is easy to do, I will perform warranty work in house, but again depends on the place you check into.

Edit: Oh by the way, the average turnaround for parts is fastest 2-3 days, but usually 4-5 and depending on how fast they diagnose and order parts.

 

Thanks. I will make sure I ask when I call each place. All they need to do is replace the screen, I would think that should be fairly straight forward.

 

"I have ~13 dead pixels in the middle of my W510 screen. Sending it to Lenovo would mean being without my machine for 5-6 days, which is not feasible. Lenovo said I can take it to one of their warranty service providers and have it done there. "\

I guess then for adequate coverage, you need to buy another machine.

Renee

 

^^Thanks, that is really helpful.

/sarcasm

 

While Renee can be a bit blunt sometimes, 5-6 days wouldn't be that unusual in this case; especially if you didn't pony up for the onsite warranty, something you probably should have done if 5-6 days of turnaround time is unacceptable. It's a valid point, even if it doesn't solve your situation.

Tsunade's 4-5 day estimate is proably a good one too, seeing as not every depot has complete stock of parts. It's expensive to keep every single part on hand, when you might not use every type every day, so they may need to obtain the part once diagnosis is made.

In the end, if that kind of turnaround time is important to you, you should upgrade your warranty to include onsite service.

 

Most large places in my area have a week or so turn around, but I found a relatively small Lenovo service provider that did the work in 1-2hrs. What I did was setup a service ticket with Lenovo before hand and then called this place. Using the machine serial and service ticket, they got the necessary parts within 1-2 days. When the parts were in, I dropped the machine off and picked it up in a few hours. Call around to see who has the quickest turn around.

Beware of sending it to the EZserv Depot; every time I've sent a machine in they've managed to screw up something else in the process. I've read many others echoing this.

 

Well LoneWolf15 it isn't even that if they have parts in stock. When you do a SR (service request), Lenovo has to ship you a screen and they need the defective back within X timeframe. You can't just use off shelf parts even if it is compatible because manufacturers have a timeframe of when they can return those defective parts to the actual manufacturer of the part.

As it has been stated above, if more than 2-3 days without your machine is unacceptable you should pay extra for on site repair.

 

The four service providers that were in my area were either out of business or had no idea what I was talking about when I called.

I forgot I could upgrade my warranty to on-site service, so I called Lenovo and did that. Cost me about the same as I would have spent in gas driving to one of the service provider's locations.

 

Makes sense; I should have thought about that. I did Compaq warranty service for a time, but mainly desktop stuff. It's been awhile (back then, Carly was trying to ramrod the HP-Compaq merger through).