Warranty info wrong

I bought 3 year depot warranty, but the warranty lookup shows only 1 year, expiring next august. Is this an error or they'll add 2 years at the end of the 1 year?

 

Not sure about your country, but in the UK when I purchased warranty upgrade, I received an email of instruction on how to register the warranty for the laptop. After registration, it took about 2 weeks to have the information on the warranty lookup to get updated.

 

But it's not warranty upgrade. I chose 3 years when I bought the brand new laptop just days ago.

 

You have a three year warranty if it says so on your order configuration so don't worry about that.... just call the customer service desk with your order number and ask them to correct it. Be patient tho... the same thing happened to me with my T400 -- I called after I bought the laptop and they said they'd fix it, but two years later I had to call again and this time they said they'd *really* fix it!

 

It is warranty upgrade. Check your order, the 3-year warranty should be a separate item apart from your laptop. It won't automatically register your laptop. You'll need to follow the instructions in the email you should have received from Lenovo to finish the registration, and allow about 2 weeks for the warranty-lookup to get updated.

 

What email? I just bought a T420 with a three year warranty extension and did not have to do anything to have the warranty show on the Lenovo site as three years (I did not even register the machine). My t400 on the other hand did not register the warranty extension and customer service said it should have done automatically and that they'd fix it

 

I just purchased a T420s and an X220 in the UK. Both of them required registration. This may only apply to machines in the UK. The emails from Lenovo look like this:

Spoiler

Dear Customer,
Thank you for purchasing ThinkPlus/Lenovo Care Maintenance Services for service on your Lenovo Products.

This e-mail contains information for Authorization number: snip
PIN Code: snip
Purchase Order Number: snip
The ThinkPlus/Lenovo Care Maintenance Services were ordered on: 2011-07-18


IMPORTANT INFORMATION - LENOVO ONLINE DATA BACKUP SERVICE: If you purchased the Lenovo Online Data Back-up service, you will receive a confirmation email with instructions on how to redeem the Data Back-up service after the service is registered with Lenovo. This service is only available for the ThinkPad SL (machine types 2738, 2743, and 2746). Please refer to Lenovo - Welcome - Country selection for updated information, software downloads, FAQ's and support information.

It is imperative that this e-mail is provided to the person responsible for the ThinkPlus/Lenovo Care Maintenance Service registration process described in this e-mail.

It is ESSENTIAL the reseller ensures the customer is notified that the ThinkPlus/Lenovo Care Maintenance Service MUST be registered using the instructions in this e-mail. THE CUSTOMER WILL NOT RECEIVE THE PURCHASED SERVICE UNLESS THE REGISTRATION PROCESS IS FOLLOWED AND COMPLETED.

LENOVO ENCOURAGES THE RESELLER TO ASSIST THE CUSTOMER WITH THE REGISTRATION PROCESS and thus will ensure that the customer receives the actual service that they have purchased.

To register your ThinkPlus/Lenovo Care Maintenance Services, please complete the following:
1) Follow the registration instructions at the registration WebSite by using the link below: snip
2) Please read and accept the Terms and Conditions.
3) Follow the instructions to submit your registration.
NOTE:
> Machine serial numbers must be registered.
> All registration data will be checked by Lenovo. For resolution purposes, any errors in the data will be communicated back to the contact e-mail address you specify in the registration process.
> If you have problems or questions regarding the registration process, an e-mail capability is provided by using the "Feedback" button on the registration WebSite.
> Information on how to log a call for a service request is displayed after the registration process is completed and also indicated below.

You can also access the registration WebSite via the following link: Lenovo ThinkPlus or Lenovo Care Maintenance Service: Online Lenovo ThinkPlus or Lenovo Care Maintenance Service registration. You will be requested to provide Authorisation number, pincode, country and language.

The ThinkPlus/Lenovo Care Maintenance Services must be registered within 15 days of purchase for your coverage to be recognized and entitled. Your ThinkPlus/Lenovo Care Maintenance Service registration ensures accurate service entitlement by machine serial number.

You have ordered the following ThinkPlus/Lenovo Care Maintenance Services

Lenovo Quantity Years Coverage Response Type
Service of Service Hours Time of Service
------- -------- ---------- -------- -------- ----------
41C9432 1 3 Years 9X5 NBD LENWAUPG


LENWAUPG - Warranty Service upgrade for PC HW (W)
LENPWUPG - Maintenance Service upgrade for PC HW (M)

NBD: Next Business Day
SBD: Same Business Day

The Authorization number provided in this e-mail should only be used to register machine(s) for a single company. Do not distribute this Authorization number to multiple companies as registration errors may result, and it will be the responsibility of the reseller to correct any errors made as a result.

When registration process is complete and ONLY AFTER you receive the completeness mail will machines be available for the ThinkPlus/Lenovo Care Maintenance Service service.
Once registration process is complete, to place a call for a service request, please call 08705 500 900. A call agent will take your pertinent information, give you a problem tracking number and transfer your call to a service technician who will work to resolve the reported problem remotely. Where the problem cannot be resolved remotely, the service technician will initiate the applicable service action according to the ThinkPlus/Lenovo Care Maintenance Service you purchased.

If you have any questions/concerns regarding this e-mail, please forward this e-mail with your comments to ThinkPlus/Lenovo Care Maintenance Service Support at @.

Thank you,

ThinkPlus/Lenovo Care Maintenance Service Support
Lenovo

@
Fax: -
ThinkPlus/Lenovo Care Maintenance Service Registration Web Site: Lenovo ThinkPlus or Lenovo Care Maintenance Service: Online Lenovo ThinkPlus or Lenovo Care Maintenance Service registration.

 

There's no email from Lenovo about registering for warranty. I called Lenovo, and the rep said she'll request it to be updated. The conversation was a great pain, some parts of the conversation having to be repeated 5 or 6 times due to her accent, making the phone call much longer than it should have been.

 

interesting... I never received one, although that might have been because I bought via the EPP

 

You'll have to constantly remind them. I asked to fix my 3 year warranty about a month ago and every time I call them, they tell me I would have to pay for the LCD because my warranty has expired. Then I tell them the same story all over again, they look up my call records and verify with my account....

 

Took 'em nearly two months before they updated what the thinkvantage tool said I had for a warranty. I didn't ask. I guess they just eventually got around to getting the database updated.

 

Yet I've never heard someone's warranty was erroneously extended by Lenovo to longer than it should have been.

 

yeap that is true. My Thinkcentre A62 suppose to come with 1 year onsite warranty, but when i checked it was somehow listed as three years. I called the tech support and they said it was three years on their systems too, and just tell me not to worry about it.