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    Warranty lookup is not returning details

    Discussion in 'Lenovo' started by Bashar, Dec 10, 2008.

  1. Bashar

    Bashar Notebook Evangelist

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    i'm using http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=LOOK-WARNTY#sw to lookup my warranty details but for some reason i'm getting this:

    for both my W500 and X300, although the same page was working for X300 yesterday !
     
    Bashar, Dec 10, 2008
    #1
  2. Bashar

    Bashar Notebook Evangelist

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    Bashar, Dec 10, 2008
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  3. mullenbooger

    mullenbooger Former New York Giant

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    Works for me, minus the warranty information being incorrect.
     
    mullenbooger, Dec 10, 2008
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  4. Bashar

    Bashar Notebook Evangelist

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    i entered the first four numbers of the Type which is 4062 then the serial number did u enter it with - or without ? for example L3-A173# or L3173# (i replaced last digit with # for security reasons)
     
    Bashar, Dec 10, 2008
    #4
  5. batman5315

    batman5315 Notebook Evangelist

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    doesnt really matter. but sometimes the system does go down. (at one point i was checking it daily to see when my warranty would be updated)

    L3AXXXX
    or
    L3-AXXXX
     
    batman5315, Dec 11, 2008
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  6. ZaZ

    ZaZ Super Model Super Moderator

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    The warranty lookup sadly is often wrong. Just call and get it straightened out.
     
    ZaZ, Dec 11, 2008
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  7. Bashar

    Bashar Notebook Evangelist

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    finally it worked, it seems as you said goes up and down

    i got this:

    Type: Model: Serial number:
    4062 24U L3A1738


    Status: Expiration date: Location:
    In warranty 2011-09-05 UNITED STATES

    Warranty service upgrades & maintenance services Warranty service upgrades and maintenance services


    Description:
    This product has a three year limited warranty and is entitled to IBM EZServ service. Customers may call their local service center for more information. Dealers may provide carry-in repair for this product. Batteries have a one year warranty.

    this is not accidental one right ? if i slip water or break it by mistake or damage anything?

    how to know whats exactly covered with the limited warranty ?
     
    Bashar, Dec 11, 2008
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  8. dawn

    dawn Notebook Consultant

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    Yes, you're correct... it does not cover accidental damage. Mine says:
    As for the warranty coverage, you may want to check Warranty and Licence Agreements on Lenovo's website. I can confirm that Warranty Lookup and Parts Lookup have been often down recently, returning no results for my machine.
     
    dawn, Dec 11, 2008
    #8