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    Warranty reduced

    Discussion in 'Lenovo' started by martinmach, Jan 28, 2009.

  1. martinmach

    martinmach Notebook Evangelist

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    hi,

    I brought a T500 couple of months ago from lenovo outlet. when i did a warranty lookup in December a full month after i brought the machine, i got 3 years of warranty. i checked up with lenovo and they confirmed that i have 3 years of warranty.

    today i checked the machine warranty status, i see only 1 year. what should i do?

    Thanks,
    Martin
     
    martinmach, Jan 28, 2009
    #1
  2. BaldwinHillsTrojan

    BaldwinHillsTrojan Notebook Evangelist

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    Call them would be a good 1st step.
     
    BaldwinHillsTrojan, Jan 28, 2009
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  3. afty

    afty Notebook Guru

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    Did you order a 3-year warranty, or did you get it by accident?
     
    afty, Jan 28, 2009
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  4. ZaZ

    ZaZ Super Model Super Moderator

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    Don't the Outlet machines usually come with a one-year warranty.
     
    ZaZ, Jan 28, 2009
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  5. martinmach

    martinmach Notebook Evangelist

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    i asked abt the details of the particular machine before i brought it. i saw the 3 years warranty i did check up lenovo and they confirmed it has 3 years warranty. does the depot warranty override the previous warranty on the machine? if it does, lenovo did not inform me
     
    martinmach, Jan 28, 2009
    #5
  6. GiS

    GiS Notebook Enthusiast

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    watching this post, I got question..
    what Warranty service upgrades/Warranty service upgrades plus Accidental Damage Protection should I get with lenovo? (home-school,will move almost everyday)
    There are about 15 differents warranty service, anyone know which one fits me better?
     
    GiS, Jan 29, 2009
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  7. GiS

    GiS Notebook Enthusiast

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    As ZaZ said, I have also seen statements like that before in the outlet section. I would think that the 3 years warranty has been auto-replaced with the 1 year. You should call them and convince them to get it back.
     
    GiS, Jan 29, 2009
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  8. yun

    yun Notebook Deity

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    I have the similar problem as yours before, the warranty shows up as 3 year after a few week. it's weired
     
    yun, Jan 29, 2009
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  9. martinmach

    martinmach Notebook Evangelist

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    is there any chance of getting it back?
     
    martinmach, Jan 29, 2009
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  10. jaredy

    jaredy Notebook Virtuoso

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    call...demand if you checked on the outlet and confirmed it with them.
     
    jaredy, Jan 29, 2009
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  11. Rich.Carpenter

    Rich.Carpenter Cranky Bastage

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    Sounds like a systems glitch on their end. If you didn't specifically order anything more, I'm pretty sure the outlet only offers the standard 1-year warranty. It was probably showing up as a 3-year in error (meaning you never actually had a 3-year warranty).

    If you *did* pay for a 3-year warranty, it should list it on your receipt or bill of sale, and you should *definitely* call them. I'm sure they'll straighten it out.
     
    Rich.Carpenter, Jan 29, 2009
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  12. martinmach

    martinmach Notebook Evangelist

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    i checked the bill and there is nothing there that indicated warranty. if it is a system glitch , they sure took a long time to correct that. they should have never confirmed that it has 3 years warranty :(
     
    martinmach, Jan 30, 2009
    #12