Warranty through Squaretrade or Lenovo?

I just ordered a Lenovo ThinkPad X230t about a week ago but I didn't bother to extend the basic warranty.

I was thinking if I should extend the warranty through Lenovo sometime during the 1 year period or should I just get the warranty service through Squaretrade.

Does anyone have experience with both?

I have some experience fixing laptops but I wanted to know if Lenovo's warranty is truly worth it ( like for parts and such).

 

I bought a warranty with squaretrade once, they refused to honor it, I'll never deal with them again.

 

Square Trade only fixes the computer up to the value you paid for it, whereas the Lenovo warranty will fix the computer infinite amount of times, provided there is no damage or you get the accidental damage plan. Of course only covers hardware and labor, not software issues.

 

Refused to honor what? What happened?

 

This is what bothered me the most about Squaretrade. Its either/or with the timeframe of service and purchase cost, similar to a car's warranty - 4 years or 50,000 miles (whichever comes first)...

Honestly, I find Squaretrade to be a worthless investment given that monetary constraint. Purchasing extra years of coverage is nearly meaningless when you pay more but are still limited to the purchase cost for repairs ><

 

Well it's to protect them against costly repairs, as Squaretrade is an insurance company, and they exist to make money too. Accidental damage maybe a worthwhile investment if you are clumsy, as ALL accidental damage only insures up to the value of the computer.

 

Bought a CPU on ebay and paid the extra for the warranty, it was doa, the seller said to talk to Squaretrade. When I contacted Squaretrade they don't warranty CPUs. So I asked why they would sell warranties for CPUs to begin with, they fed me some bs about how thier system works yeada yeada. I asked for my money back and they said no, I asked the seller for a refund and he said no, so I went to VISA and told them about it, and they credited me for both. From that time on I figured that they are probably just running a scam. This was a good 7-8 years ago maybe, but once burned twice shy.

 

A DOA item from eBay should have been reported to eBay, PayPal (if used) and your financial institution. Buyer protection is there for a reason. To provide assurance for the buyers and sellers.

It is appropriate you got your money back on both.

SquareTrade should not be involved in that.

Who sold the SquareTrade warranty? Ebay?

 

It depends. For the most part I'd say that Lenovo's warranty is well worth it.

A couple of years ago I sold a near-mint T60p - with something like two weeks of warranty remaining - to a customer whom I had offered to extend the warranty for them in the first place, at cost. They wanted to save $$$ and told me not to bother doing so.

A day before the warranty was set to expire, the motherboard had shown signs of VRAM corruption. The box was sent and the machine repaired - no questions asked. On the last day - with the T60p on its way to the depot - they bought the extended warranty coverage. Turned out to be money well spent, since the Hydis UXGA panel was the next thing to go...that part alone would've cost more than warranty extension at the time.

I've had more than a dozen LCDs replaced on X61 tablets this year alone, due to "bubbling". Not a 100% smooth sailing on all occasions, but it was always resolved to my satisfaction in the end...YMMV.

Some people are lucky and have never utilized even the base warranty. I know that I don't belong in that group and plan accordingly. The X220 tablet that we just got came with a 3-year onsite upgrade...just in case.

You know your luck, skills and budget better than anyone else. Do the math and proceed with caution...

 

Like I said, it was many years ago, ebay only had a basic complaint system. Paypal didn't have any reporting options that I remember seeing and SquareTrade was a new thing. It was the way it all went down that I found to be the suspicious part, customer service should be 1st priority for any company that doesn't actually produce anything.

But to get back to the point, I would rather deal with the people who make or sell the product for warranty issues, insurance is for everything else.

 

I think it's probably time to stop holding a grudge for a company that didn't sell the bad CPU. Just a thought.

I assume eBay sold the Squaretrade warranty. Since they refunded your money, that's a wash.

Squaretrade is free and clear of these transactions.