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    What are other people's experiences with Lenovo customer service?

    Discussion in 'Lenovo' started by JWBlue, Aug 24, 2010.

  1. JWBlue

    JWBlue Notebook Deity

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    I have the direct e-mail address for two Lenovo customer service people. I am not getting any responses to e-mails sent to them.


    Does anyone have the direct e-mail address of a reliable Lenovo customer serivce representative in the sales department? A supervisor would be a great.
     
    JWBlue, Aug 24, 2010
    #1
  2. lead_org

    lead_org Purveyor of Truth

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    is for warranty purpose? maybe your email is sent to the junk mail box.

    Did you tell them that you were sending them email?
     
    lead_org, Aug 24, 2010
    #2
  3. JWBlue

    JWBlue Notebook Deity

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    It is about adjusting a price on a new order.

    Good point. Does anyone know if Lenovo CS reps can receive attachments to e-mails sent to them?
     
    JWBlue, Aug 24, 2010
    #3
  4. lineS of flight

    lineS of flight Notebook Virtuoso

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    Lenovo/ IBM CS and Warranty-work related staff in India can receive attachments to emails. They can also send emails with attachments :D

    I assume the rules are the same everywhere.
     
    lineS of flight, Aug 25, 2010
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  5. lead_org

    lead_org Purveyor of Truth

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    yes they can, but unless it is solicited email then it would be simply transferred to the junk mail box.
     
    lead_org, Aug 25, 2010
    #5