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    What do I need to get warranty service?

    Discussion in 'Lenovo' started by ba11ousai, Dec 10, 2010.

  1. ba11ousai

    ba11ousai Notebook Enthusiast

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    Hi all,

    I recently bought a Thinkpad T410, but I will be moving soon and I wont be able to take the original packaging with me - I'll only be taking the laptop. The machine has a 3-year warranty, so I want to make sure I don't make it impossible to get warranty service in the future. My question is simple: do I need the original packaging if I have to mail my laptop to the depot for warranty service?

    Looking at the documents on Lenovo's website it seems like they send you a container in which to put the laptop when sending it in. Will I suffer any ill effects by leaving the original packaging behind when I move? Comments from those who have experience with the depot mail-in procedures would be appreciated.

    Thanks!
     
    ba11ousai, Dec 10, 2010
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  2. lead_org

    lead_org Purveyor of Truth

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    No you don't need the original packaging. For pick up and return to base warranty type, where lenovo warranty organize the courier pick up, they will be responsible for packaging.
     
    lead_org, Dec 10, 2010
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