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    What if I don't like the display I receive on a new Thinkpad?

    Discussion in 'Lenovo' started by akadoublej, Mar 16, 2008.

  1. akadoublej

    akadoublej Notebook Evangelist

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    What's Lenovo's policy if I don't like the display on a new Thinkpad?

    Under what circumstances will they replace it or let me return it?
     
    akadoublej, Mar 16, 2008
    #1
  2. MikesDell

    MikesDell Notebook Evangelist

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    I believe that Lenovo has a 15% restocking fee if you were to return your laptop, opened out of the box. Hopefully they will let you get a replacement system though. How long ago did you buy it ?
     
    MikesDell, Mar 16, 2008
    #2
  3. Lithus

    Lithus NBR Janitor

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    Lenovo will accept the return or exchange of a product in its original, sealed package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded programs installed by Lenovo. For service and warranty issues, contact warranty support at 1 800 426 7378. For inquiries relating to third party (non Lenovo) products, contact the third party directly.

    http://shop.lenovo.com/SEUILibrary/...=/All/US/Shopping_FAQ/solving-problems#return
     
    Lithus, Mar 16, 2008
    #3
  4. tallshorty

    tallshorty Notebook Evangelist

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    hahaha...yea right! 21 days from invoice date. You won't even have the laptop in your hands yet!
     
    tallshorty, Mar 16, 2008
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  5. Lithus

    Lithus NBR Janitor

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    It's always from the invoice date, Lenovo, HP, Dell, all the big ones.
     
    Lithus, Mar 17, 2008
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  6. Tim

    Tim Notebook Virtuoso

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    You can get the laptop replaced if you have 8 or more dead pixels I believe.
    Tim
     
    Tim, Mar 17, 2008
    #6
  7. tallshorty

    tallshorty Notebook Evangelist

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    It's actually 5 dead pixels now.
     
    tallshorty, Mar 17, 2008
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  8. morphy

    morphy Notebook Deity

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    ^^ The 30 day return only applies to Canada not the US...just thought I add that so as not to confuse ppl buying in the US.
     
    morphy, Mar 17, 2008
    #8
  9. akadoublej

    akadoublej Notebook Evangelist

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    I haven't bought a replacement to my T42 yet. I am a bit gun shy because I want a machine with a nice display and the T61s I have seen with Samsung displays had a severely restricted vertical viewing angle.
     
    akadoublej, Mar 17, 2008
    #9
  10. morphy

    morphy Notebook Deity

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    morphy, Mar 17, 2008
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