Return Privileges
* CDW customer return requests must be made within 30 days of invoice date.
* Please return all products 100% complete. This includes manufacturer box, UPC label, packing materials, all manuals, blank warranty cards and accessories.
* Return privileges are contingent upon various manufacturer policies. CDW reserves the right to decline return requests based on those policies. Please verify policies for specific item(s) with a member of Customer Relations.
* Please contact CDW Customer Relations at 866.SVC.4CDW, 24 hours a day, 7 days a week or via
e-mail at Customer Relations, to obtain a Return Merchandise Authorization (RMA) before shipping product back to CDW. This will expedite and help ensure the proper action or credit upon processing.
* In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Please do not write on or damage the manufacturer box.
* Customer is responsible for shipping charges to CDWs distribution center for all products being shipped back to CDW. Products exchanged or replaced will be shipped by CDW to Customer, at CDWs expense, using the same shipping method as was used by Customer to ship the original products back to CDW. If the carrier selected by Customer is not used by CDW, a comparable shipping method will be selected.
* Customer is responsible for all risk of loss and damage to products being shipped back to CDW. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.
Return shipping address:
CDW
Attn: Returns Department
(Place your RMA number on this line)
220 N. Milwaukee Avenue
Vernon Hills, IL 60061
# Failure to return a product in accordance with the foregoing terms and within the applicable return period is deemed to be an acceptance of the product.
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