What is Lenovo Canada's return policy?

As the topic says, I'd like to know what their return policy is. From what I gather, it should be 30 days with a 15% restocking fee, but this is only based on forum postings from mid-2008. I can't find the information anywhere on the Lenovo Canada web site.

The LCD panel installed in my T400s is so awful that I can't stand using it. I assume there is no getting around the restocking fee?

 

yes that is the correct policy, whether you pay the 15% stocking depends on whether you can convince lenovo customer support that the LCD quality is bad, and fixing it under warranty won't resolve your issue.

 

Thanks for the confirmation. Am I an idiot, or is it not listed anywhere on their site? I'm not quite sure how to go about the restocking fee thing, but I'll give them a call today or tomorrow. As far as I know, there's nothing actually wrong with the LCD, it just sucks. I do have the Toshiba/Matsua version that's supposed to be worse than the Samsung panel, but they're not going to swap that out under warranty.

 

i am not sure where it is listed, but this is the policy for Lenovo. Well if you build a case for it, then anything is possible.

 

Last I checked it was:

21 days and 15%

 

Where do I check? I've been all over their web site with their own search and Google search.

 

If you make a fake order and get to the last checkout page, there's a tiny link to the "terms and conditions" that give the return policy as 30 days. I can't find this document anywhere on the rest of the site, and I can't even link to it, because it expires with the shopping session. Way to make it easy to find, Lenovo

"For a new Product that is unopened and still in it's sealed package, you may return it to Lenovo for any reason within 30 days of the date of invoice and obtain a refund or credit."

Unopened? Wuh?

 

just call Lenovo customer support.

 

They were closed today "in observance of the holiday"

 

If you opened it, you'll most likely end up paying the 15% fees. Try to exchange it.

 

I was finally able to speak to someone today. They aren't really too fussy about the 30 day return period, especially with the holidays just past. The first sales person I spoke to actually suggested I call tech support first and open a ticket so they might be able to get the restocking fee waived. That was an awkward support call...

Anyhow, they put in the request to waive the fee, but I won't be able to find out if it's granted for who knows how long. I'm not too happy about paying $250 to learn just how low Lenovo is willing to sink in terms of screen quality. Lesson learned, I guess.

 

I hope you got that in writing.

 

Of course not, this is Lenovo we're talking about. That would be too logical. "Wait a few days for an e-mail."

If they do try to pull a fast one, the next call is to Visa, but I'm not too worried. I did get names and note call times, of course.