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    What's the difference between onsite and depot?

    Discussion in 'Lenovo' started by kenshinxue, Jul 10, 2007.

  1. kenshinxue

    kenshinxue Notebook Enthusiast

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    I know probably it is a quite silly question. But anyone clear it up for me? Thanks.
     
    kenshinxue, Jul 10, 2007
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  2. sp00n

    sp00n Notebook Deity

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    On site-- someone comes to your house. Depot-- you go to a store.
     
    sp00n, Jul 10, 2007
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  3. rkumar

    rkumar Notebook Enthusiast

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    Depot -- Lenovo/IBM sends you a prepaid shipping label and picks the laptop up at your door. they ship it back to your door after repairs (usually overnight shipping). if you need your laptop repaired at an immediate second, get onsite. Otherwise, if you don't mind waiting a few days or a few weeks(if parts aren't in stock), get depot.
     
    rkumar, Jul 10, 2007
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  4. apoddar

    apoddar Notebook Consultant

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    that is a easy question in depot option you would have to call them up and lenovo sends you a prepaid box. to send in ur laptop

    and onsite option you would just call them up and they will sent you someone to fix it for you and if they cant fix they will replace it for you. they are both good but the onsite is much more expensive.

    and just too let u know if you choose depot they return your laptop to you in like 3-4 days.
     
    apoddar, Jul 11, 2007
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  5. sp00n

    sp00n Notebook Deity

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    Does onsite send actual Lenovo employees or just contractors?
     
    sp00n, Jul 11, 2007
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  6. chadwicktr

    chadwicktr Notebook Evangelist

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    I believe it's contracted and the degree of workmanship can greaty vary :D
     
    chadwicktr, Jul 11, 2007
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  7. sp00n

    sp00n Notebook Deity

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    Yeah, I think I'd rather ship it back to Lenovo than have someone else work on it.
     
    sp00n, Jul 11, 2007
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  8. panteedropper

    panteedropper Notebook Deity

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    i agree, i would much rather have a depot warranty. most of these contractors are idiots.
     
    panteedropper, Jul 11, 2007
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  9. Tailic

    Tailic Notebook Deity

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    Yuck, I wouldn't let anyone come to mouse to try to fix my laptop.
     
    Tailic, Jul 11, 2007
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  10. chadwicktr

    chadwicktr Notebook Evangelist

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    IBM EasyServ has been outsourced to Solectron (Depot service).

    I've heard bad stories of them really damaging a well-taken care of laptop and denying it was their fault.

    At least when they come to your house you can watch them like a hawk
     
    chadwicktr, Jul 11, 2007
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  11. LIVE4SPD

    LIVE4SPD Notebook Enthusiast

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    Guys Depot repair is no better / worse then onsite. The depot repair is outsourced to someone else and is just as likely to screw something up.
     
    LIVE4SPD, Jul 11, 2007
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  12. ezlynx

    ezlynx Notebook Consultant

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    They better not wreck my new machine. I don't know why they did not have parts in place to do repairs on the T61 but it is taking forever to get the bios card put in my laptop.

    It is indeed outsourced. In calling about my T61 they explained they don't do the repairs themselves.
     
    ezlynx, Jul 11, 2007
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  13. kenshinxue

    kenshinxue Notebook Enthusiast

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    I got a protection service for 3 years.
    Hope it could be better than just warranty.
     
    kenshinxue, Jul 11, 2007
    #13