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    When does warranty start?

    Discussion in 'Lenovo' started by new1, Nov 18, 2006.

  1. new1

    new1 Notebook Enthusiast

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    I bought my machine from Lenovo, and the warranty starts from the shipping date (or something like that). If one buys from a retailer, is it the date when Lenovo ships to the store, or the date when the consumer pays?

    I saw a listing on Craig's List. It was a new in box machine, but the warranty strated a few months ago. I just thought it was weird.
     
  2. Momo26

    Momo26 Notebook Deity NBR Reviewer

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    If it is a new machine, it starts on the invoice date, the date it is sent out to you, and your credit card is charged. The one on Craig's list must be a resale.
     
  3. gmoneyphatstyle

    gmoneyphatstyle Notebook Deity

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    When you buy a new Lenovo notebook from a retailer the retailer is supposed to contact Lenovo and inform them of the date of sale so that Lenovo can begin your warranty from the date of sale. I'm not sure what the procedure is the retailer is supposed to follow to make this happen.

    When i bought my X40 on Aug 30, 2005 it came with a one year warranty. I assumed that this one year warranty was going to end on Aug 30, 2006. At some point I phoned Lenovo to ask if I could extend my warranty for another two years, they said i could do it for $200 as long as I did it before the one year warranty expired. I like to procrastinate so when it came to Aug 5, 2006 I decided that I'd like to get the warranty extended for another two years. I phoned Lenovo and to my surpprise they told me that my one year warranty had run out on Aug 1, 2006.
    I told Lenovo what had happened and eventually they decided that if I faxed them my original receipt proving I bought my X40 on Aug 30, 2005 they would allow me to extend my warranty for the quoted price of $200. Thankfully I always keep receipts so after I faxed it to them I was able to get the warranty extention.
    So I guess the moral is make sure to check when your warranty expires on the Lenovo website and if you don't agree with it phone Lenovo right away to tell them about it.
    Also I'm not %100 positive the two year warranty extension was $200 but it was close to that. I'm pretty sure I'll never need it but I like the piece of mind it gives me. Love that piece of mind.
     
  4. new1

    new1 Notebook Enthusiast

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  5. Momo26

    Momo26 Notebook Deity NBR Reviewer

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    Some guy selling out of his basement?
     
  6. SkiBunny

    SkiBunny Notebook Deity

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    It's a private seller rather than an authorized reseller. The warranty date begins, as stated above, on invoice date to the initial purchaser. It's probably still a 3 year international warranty and a good deal at $700 so I wouldn't worry about the warranty (assuming you've checked it out on the lenovo site against the serial number)... the warranty is associated with the serial not the owner.