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    When returning an unopened order, do we pay for shipping??

    Discussion in 'Lenovo' started by vaw, Aug 1, 2007.

  1. vaw

    vaw Notebook Deity

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    I only got email with RMA# but no shipping label. Do I have to pay for the shipping cost when I return the unopened package?
     
    vaw, Aug 1, 2007
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  2. GridGI

    GridGI Notebook Consultant

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    Yes you do.
     
    GridGI, Aug 1, 2007
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  3. vaw

    vaw Notebook Deity

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    Thanks. Maybe it's better I'm not home and they eventually ship back to the warehouse. Would Lenovo then deduct the return shipping from my refund?
     
    vaw, Aug 1, 2007
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  4. Playmaker

    Playmaker Notebook Deity

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    No. Ask Lenovo to send you a shipping label.
     
    Playmaker, Aug 1, 2007
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  5. GridGI

    GridGI Notebook Consultant

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    If you have not received it yet simply refuse delivery, it does not cost a penny.
     
    GridGI, Aug 1, 2007
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  6. Playmaker

    Playmaker Notebook Deity

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    Bad advice. I remember someone here said that Lenovo told them not to refuse delivery because it will take an extremely long time for the receiving warehouse to sort out the return. You're supposed to request an RMA# so they can have the return organized.
     
    Playmaker, Aug 1, 2007
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  7. JediMunchies

    JediMunchies Notebook Consultant

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    Exactly. Just call back Lenovo and arrange the mail courier to pick it up with a shipping label. Just make sure the box has the RMA# on every side of that box. Leave *nothing* to chance. There's no reason you should be paying for that return.
     
    JediMunchies, Aug 1, 2007
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  8. GridGI

    GridGI Notebook Consultant

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    I refused delivery before (not with Lenovo though) and it never took longer than normal returns. The warehouse should sort it out as soon as they receive the package, I wouldn't worry about that.
     
    GridGI, Aug 1, 2007
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