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    Where to get T61p/w Vista recovery cd/dvd?

    Discussion in 'Lenovo' started by SkeeteRX8, Jan 20, 2008.

  1. SkeeteRX8

    SkeeteRX8 Notebook Deity

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    I had to do a complete factory restore, so I followed the Rescue and Recovery directions, and everything went well, except for the fact that Lenovo sent me an XP Pro downgrade instead of the Vista Business I expected when I ordered the laptop! Is there any way I can get the correct standard Vista Business Recovery CD's?
     
    SkeeteRX8, Jan 20, 2008
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  2. optomos

    optomos Notebook Evangelist

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    Use the 'Create Recovery Media" option under ThinkVantage folder. The XP downgrade is something they are giving for new machines if you want to downgrade, otherwise it would of cost you 45 + tax and shipping.
     
    optomos, Jan 20, 2008
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  3. SkeeteRX8

    SkeeteRX8 Notebook Deity

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    No....I was originally running Vista, then when I did the recovery, it installed XP Professional...Did the XP recovery also write over the original rescue partiton?
     
    SkeeteRX8, Jan 20, 2008
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  4. optomos

    optomos Notebook Evangelist

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    OIC, yes it did so you will not be able to create them. If you call Lenovo they will charge you for them.
     
    optomos, Jan 20, 2008
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  5. klutchrider

    klutchrider Notebook Evangelist

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    Try to comment that you couldn't do anything and didn't notice about the downgrade installation and get them to send you a Vista recovery CD. That or worse comes to worse go to windowsanytimeupgrade.com or whatever it's called and get a CD for 7.00 shipped.
     
    klutchrider, Jan 20, 2008
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  6. BaldwinHillsTrojan

    BaldwinHillsTrojan Notebook Evangelist

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    Call them up and insist they send it to you as you have everyright to use the Vista OS that you purchased. They have every obligtion to honor your rights. Grow some balls and dont let them push you around on this.
     
    BaldwinHillsTrojan, Jan 20, 2008
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  7. Arki

    Arki Super Moderator

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    Call up Tech Support, not customer support, and tell them your optical drive isn't burning the CD's correctly and that you only get one. They will send you one for free.

    Good luck.
     
    Arki, Jan 20, 2008
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  8. SkeeteRX8

    SkeeteRX8 Notebook Deity

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    That was a bit rude, though I am pretty pissed.

    Ive worked with their support before this, I just have never had this problem.
     
    SkeeteRX8, Jan 20, 2008
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  9. Jackboot

    Jackboot Notebook Deity

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    Just to clarify - did you wipe out the recovery partition at some point? The recovery partition would contain the vista business factory restore image.

    Installing XP would not necessarily wipe out the recovery partition unless you specifically deleted the partition.
     
    Jackboot, Jan 20, 2008
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  10. BaldwinHillsTrojan

    BaldwinHillsTrojan Notebook Evangelist

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    Er, sorry my apologies. It is rude but consider it tough love. Want to push you into forcing Lenovo to do 'da right thing and treat you the customer right.
     
    BaldwinHillsTrojan, Jan 21, 2008
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  11. SkeeteRX8

    SkeeteRX8 Notebook Deity

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    Update: Called ten minutes ago, told them the problem and how I couldn't create recovery media, and they said they would ship the correct cd's free of charge. W00T!
     
    SkeeteRX8, Jan 24, 2008
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  12. alacrityathome

    alacrityathome Notebook Consultant

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    Spanking new Lenovo labeled CD/DVDs. Congratulations on your persistence.

    Alacrity
     
    alacrityathome, Jan 24, 2008
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  13. BaldwinHillsTrojan

    BaldwinHillsTrojan Notebook Evangelist

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    Woot! Way 2 go bro. Now I advised you on 1/21 to er grow some ballz and take action so why the wait? Anyway, glad you stood up for your consumer rights. You da man.
     
    BaldwinHillsTrojan, Jan 24, 2008
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  14. tdk337

    tdk337 Newbie

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    @SkeeteRX8,

    I just received my recovery cd's as well but I am having problems with the restore. It boots into Vista Ultimate and is running some auto configuration and locks up. Can you verify the part number on your Supplemental Product Revovery CD?
     
    tdk337, Jan 28, 2008
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