Who has got the most from their warranty? ;)

Just curious, how common is that one has never needed to use the repair service? OTOH, has anyone used warranty service for major repair that would have cost them dearly? What repair/replacement is the most expensive? Any stories to share?

 

my most recent Thinkpads have had no problems at all, but one of my earlier Thinkpads needed a new motherboard after about 18 months, which is an expensive repair.

I still always get a three year warranty, not only for peace of mind, but also because I like to upgrade my computer every couple of years and selling a laptop with a year's warranty left is easier

 

My X100e went to the repair facility a total of 5 times and most likely ended up costing Lenovo what the laptop was worth. (Ate Motherboards and CPU's like it was candy.) The end result was Lenovo taking the X100e back and allowing me to choose a laptop at or below the original purchase price.

Warranties are worth their weight in gold ever since that experience.

 

AboutThreeFitty, what did you do on your computer that caused so many repairs? (and btw did you misspell one letter in your user name? )

 

It seems I got a lemon as this was a secondary laptop mainly used for word, excel, etc. Heat was a major problem for the old x100e, so I wouldn't surprised if that was causing problems.

Ah, my username. It is supposed to be spelled; "About Tree Fiddy," but that doesn't sound too great. I got the name from South Park, btw: ‪3 fiddy‬‏ - YouTube

 

On the last day of its warranty, the screen went out on a 755Ce that I bought used. The guy on the help desk just laughed, said I was squeaking in under the wire and shipped me a box to send it in for repair.

 

for three years warranty, the most common warranty service for me in the last year, is for a new LCD and a fan/heatsink, etc. But motherboard rarely fail. But there are couple of incidents where the headphone jack started become loose for some reason, which required a brand new motherboard. Also, usually my work Thinkpad hinge would require a replacement within the 3 years warranty. So i guess on that account, the warranty is well worth it.

However, for three years warranty, on the last year, Lenovo would run out new major parts like LCD and motherboard, which means they would use refurbished parts. These refurbished parts sometimes have quirky problems that you may only find out after a while. In which cases, i would usually purchase an extra one year post warranty warranty just in case there is some major problems.

 

So you buy 1 year additional warrenty to cover the bad quality of the parts you get with the 3 year warrenty thats a bit wierd

 

Does it get any better than that?

In my years of ThinkPad ownership, so far, I've gotten two keyboards and a hard drive. That's it, though I think I'm going to call for a replacement of my X220 replacement keyboard. The center button is a little sticky, but I'm not in a hurry.

 

Yes in few instances when i knew the repair depot was incompetent. But now i won't bother since i have EPP discounts for Think branded products.

 

My dad has changed everything everything in his T400 on warranty except the chassi, new motherboard, new CPU, new display, new keyboard, new harddrive, new palmrest

Lenovo has lost money on him

 

Everything on my T61 was changed out except the card read/pcmcia cage, battery and the hdd cover. I think Lenovo made some money out of it, because the depot damaged pretty much all of the parts (also my T60 had a similar issue), and the depot had to foot the bill.

But the depot did damage Lenovo's reputation in Australia, and i guess that is why Lenovo stopped using them after 2 or 3 years.

 

Under your user name you had "~350", so I thought your user name was meant to be "AboutThreeFi fty".

How could you tell the replacement parts on your computer were refurbed? I don't think Lenovo would have told you so?

I thought the depot belonged to Lenovo. So the technicians who actually repairs our laptops are not Lenovo employees?