The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Windows 7 Upgrade Problem..

    Discussion in 'Lenovo' started by Y4NK335, Aug 8, 2009.

  1. Y4NK335

    Y4NK335 Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    15
    Well apparently my computers serial number is invalid for the Lenovo Windows 7 Upgrade program. It is the EXACT serial number that appears on the bottom of the machine (combination of letters and numbers) and the EXACT serial number on my order sheet.

    Well the option for "invalid" serial numbers is to fax or scan the proper information:

    Kindly proceed to submit your Proof of Purchase clearly indicating the Model and Purchase Date. You may send it by the following methods.

    So I print my order confirmation number with the shipping date, serial number, and model number. All the required information needed.

    I also included the two packing lists that were sent with my Lenovo T400.

    I faxed all of the required materials along with a cover sheet to be sent the following e-mail:

    We regret to inform you that your product is not in our record. Please check that you have entered correct model or serial number.

    What should my next step be? Do I call Lenovo or do I call Windows?

    I also find it bogus that I would only receive Win7 Professional 32 Bit for Vista Business 64 Bit. To receive Professional 64 Bit I need to have Windows Ultimate. Too bad the Lenovo rep. told me on the phone that I will receive the exact equivalent of whatever operation system I purchase, thus the ONLY reason I purchased Business 64-Bit. Also on the Lenovo Windows Upgrade Site they clearly show that:

    Windows Vista® Business PC --> Windows® 7 Professional

    How come I would need Ultimate to acquire my equivalent OS?

    Anyone have any opinions or help?

    Thanks.

    Nick
     
    Y4NK335, Aug 8, 2009
    #1
  2. Lithus

    Lithus NBR Janitor

    Reputations:
    5,504
    Messages:
    9,788
    Likes Received:
    0
    Trophy Points:
    205
    You need to talk to Lenovo since Microsoft is leaving the upgrade program in the hands of the retailers. Although I can't tell you what format you're going to recieve Windows 7 in (either download or physical media), retail versions of Windows 7 come with both a 32-bit disc and a 64-bit disc, and the serial key will work for either version. If Lenovo only provides you with 32-bit media, all you would need to do is acquire the 64-bit version by yourself.
     
    Lithus, Aug 8, 2009
    #2
  3. Y4NK335

    Y4NK335 Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    15
    Thank you very much, I will be calling a Lenovo representative at my earliest convenience.

    I was unaware that if I receive just the 32-bit version I can just purchase the 64-bit disc and use the same key.
     
    Y4NK335, Aug 8, 2009
    #3
  4. ipam45

    ipam45 Notebook Geek

    Reputations:
    0
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    15
    ipam45, Aug 8, 2009
    #4
  5. Y4NK335

    Y4NK335 Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    15
    At least I know I am not the only one, hopefully they will have it corrected soon as stated.

    Thanks!
     
    Y4NK335, Aug 8, 2009
    #5
  6. LoneWolf15

    LoneWolf15 The Chairman

    Reputations:
    976
    Messages:
    1,537
    Likes Received:
    1
    Trophy Points:
    55
    You aren't the only one. Same thing happened to me.
     
    LoneWolf15, Aug 8, 2009
    #6