X200 Keyboard Warranty Question

My Enter key doesn't seem to work. If you divide up the Enter key into 1/5, first 20% of the key from the left doesn't seem to work.

I have 3 year depot warranty. I have about 5 more months of warranty left. Would they replace my keyboard at no cost if I take it to local service center?

 

just need to call up Lenovo and they should send you a keyboard. The depot should also be able to cover the part.

 

I've never replaced the keyboard so I would rather get it serviced though.. is it possible for me to order the parts to my home and take it to local center that does Lenovo laptops - at least that way, I could use my laptop for more days instead of dropping off my laptop, they order the parts, and wait more days?

 

that you would need to talk to Lenovo warranty service about.

Service Videos

here are the videos for replacing the keyboard, it is pretty simple. About as hard as checking your oil dip stick in your car.

 

Hmm...just checked my warranty status. it says my warranty expired after 1 year.

Obviously they didn't enter my extended warranty information.

How do I get serviced in this case? I found an e-mail of invoice of my extended warranty..

Edit: I'm talking to tech support right now. Looking at the video, it looks easy, I suppose. I replaced RAMs and hard drives before..

They said they would give me a call back within 48 hours because the rep has to talk to higher ups in regards to this warranty issue... hmm.

 

I've gotten tons of keyboards replaced under warranty. It's always easy to do, both in terms of the actual replacement and in terms of talking to Lenovo.

Here's how the conversation typically goes:

"Hi, I've got a ThinkPad {model name}. I'd like to do a CRU* replacement of the keyboard, FRU** {FRU number}."

"Ok, no problem, let me get the machine type and serial number"

"Machine type is {machine type} and serial number is {serial number}."

"Ok. Let me check that.... Right, and you said you wanted to do a CRU replacement of {FRU number}?"

"That's correct."

"Alright, can I get your address."

"{address}"

"Ok. Your case number is {case number}. The part should arrive in 1-2 business days."


* CRU - Customer Replaceable Unit, pronounced "crew".
** FRU - Field Replaceable Unit, pronounced "frew" (like "crew")
---

That's pretty much the exact script of every single replacement I've ever done.

Basically, have the FRU number of the keyboard (available from the parts lookup on Lenovo's support/warranty site) and ask for a CRU replacement, and you'll have the part on your doorstep in a day or two.

 

They made an exception while they fix this issue so I received the keyboard today, via UPS next day air. Very pleased.

When I remove the keyboard, is it okay to blow the air spray to clean dusts and other particles out from HD, Mobo, etc? It's almost 3 years old so I suppose it will be pretty dirty inside. Or could you recommend any other method for cleaning inside?

I watched the video and it looks simple. I suppose it can't be harder than replacing HD and RAM. Just one question about detaching cable though. So this is simply detaching and attaching back very softly? Not pulling hard like RAM sticks? It's not like something if I handle incorrectly, it'll break right? Just being cautious

Thanks for all the help!

 

don't pull the cable.

when you blow on the fan using compressed air, make sure you hold down the fan vane and don't let it spin too much. Also, you could use q tip.

 

Took some time to figure out how to put it back (just because the frontal part won't stick in tightly), but it works perfectly fine and feels like a new laptop!

Any tip on taking good care of the keyboard? My old keyboard seems very greasy even after I clean up once in awhile with Mr. Clean eraser thing.

Thank you for all the help!

 

greasy or shiny? if you are fussed by a worn keyboard, then use a silicon protector on it, but it does change the key's feel.