X201t dead pixel policy?

I can't seem to catch a break recently. It's either design faults, crappy hardware, crappy account management...

... or in this case, dead pixels.

The rest of my X201t's have turned up since I decided to try working with W7 tablets, and I've been setting them up.

Problem - the two new arrivals both have stuck sub-pixels. One has one, and the other two.

Now this might seem faintly unbelievable to some especially given the sheer deluge of notebooks I go through - although most of them are flagships of the brand - but this is the first bunch of dead pixels I've seen in about 5 years. So it bothers me.

The notebooks were purchased from a retailer which I have no prior history with - so I probably can't twist any arms as I would with e.g. Dell (FWIW, the ******* *****), the HP reseller or even Apple. It's the UK here, so return laws are a little different - basically we don't have quite the broad options that you Yanks have.

It's Saturday obviously so I won't be able to contact the reseller/Lenovo until Monday, but I'm wondering what Lenovo's response is typically with dead pixels on a recent arrival.

 

I believe the policy is three or more. I don't know about the UK, but I've found retailers here tend to be more lenient if you ask for an exchange as opposed to a return. As for dead/stuck pixels, they're a fact of life. You could try pixel buddy or something similar. If Lenovo or any other manufacturer had to guarantee no dead pixels, the cost notebooks would rise greatly.

 

I don't know if they still do, but I remember when Hypersonic had a no dead pixel warranty option the cost was marginal.

If you're not a business, isn't there something about a 7 working days contract cancellatoin period for consumers in distance sales in england?

 

Display (LCD) replacement for defective pixels - ThinkPad

 

Hmmmm.

I'll have to see whether it's worth raising it with the reseller in that case. It's just annoying that the machines which are supposed to have 'legendary quality' (which, BTW, I'm not actually that amazingly impressed with as of late) should be the only machines in my inventory with dead pixels.

 

Out of curiosity, what do you find lacking about the quality other than the pixel issue?

If it makes you feel any better, I had never seen a dead pixel in my life until buying a 1600x1200 AFFS 15" screen (i.e. king of laptop screens). The guy I bought it from had bought something like 20 of them from a supplier in SE Asia...I happened to get the only one with a stuck pixel, supplier wouldn't warranty it, so I ended up buying a second one (he discounted it to below his cost).

Have you tried UDPixel?

 

So yeah, thanks all but Lenovo has just confirmed what you guys linked to. It's not a ginormous deal, but it is a bit of a bummer. So for the first time in a long time I'm hoping for some additional dead pixels.

I was Googling some stuff and noticed that Lenovo had a blog entry in 2007 about finding it really hard to reliably source IPS panels, which was the reason they discontinued it.

Since the X201T is probably Lenovo's only non-TN panel (I'm right, aren't I? The viewing angles betray that pretty comprehensively), could it be the case that Lenovo decided that a wide viewing angle on a tablet was more important than their usual panel QA?

 

You're right, the tablets have been Lenovo's only non TN panels since the demise of the T60. Did you try one of the pixel fixers?

 

Not yet. Will do when I've set up everything to how I like it and taken a backup.