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    X220 extneded warranty not showing up

    Discussion in 'Lenovo' started by Lenovoshok, May 18, 2011.

  1. Lenovoshok

    Lenovoshok Notebook Enthusiast

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    Hello,
    I received my x220 last week and according to my thinkvantage box my warranty expires next year, but I paid for the 3 yr on site TPP. (total protection plan) even on their website when I enter my serial number it just states 1 year....I will call tech support, but has anyone else noticed this problem? I also never got my office product key or discs, (another thread) which they say was a mistake and sales told me I should have it in a week...
    -Danny
    Whoops...I have a typo in the thread name "extended"
     
    Lenovoshok, May 18, 2011
    #1
  2. Petrov

    Petrov Notebook Deity

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    I had a similar problem, my attempts at registering the extended warranty online were painful and inconclusive. Techsupport gave me an email address to send the warranty upgrade details to (it was the same email address that is noted in the email I received from Lenovo a few days before I received my x220 and concerning the process of warranty registration).

    They got back to me within 2-3 days and now the extended warranty is recognised on the ThinkVantage Warranty checker application thingy.

    Petrov.
     
    Petrov, May 18, 2011
    #2
  3. ZaZ

    ZaZ Super Model Super Moderator

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    Given a few weeks. The database can be a little slow. If it hasn't updated in a few weeks, you can always give them a call and straighten it out.
     
    ZaZ, May 18, 2011
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  4. SR45

    SR45 Notebook Consultant

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    Lenovo should put a big advisory at time of sale that any extended warranties take a couple of weeks if not longer to show up. This question is asked many times by customers and its an easy fix to advise.
     
    SR45, May 18, 2011
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  5. Lenovoshok

    Lenovoshok Notebook Enthusiast

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    Thanks for you help. I feel better about it now!
     
    Lenovoshok, May 18, 2011
    #5