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    battery diagnostic tool - Thinkpad R61i

    Discussion in 'Lenovo' started by shavit28, Oct 10, 2009.

  1. shavit28

    shavit28 Newbie

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    Hello,

    I have a Thinkpad R61i. Recently the battery began to deplet very fast, and yesterday it died. There's a message "a battery error has occured. The battery canot be charged. replace the battery".

    According to Lenovo website, it sees that I'm eligible for a replacement, but I need to use their battery diagnotic tool. However, nothing happen when I try to use this tool, even after I disabled the firewall and antivirus

    any ideas?
    thanks
     
    shavit28, Oct 10, 2009
    #1
  2. lead_org

    lead_org Purveyor of Truth

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    what do you mean nothing happens.
     
    lead_org, Oct 10, 2009
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  3. shavit28

    shavit28 Newbie

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    I mean... nothing happen. well, I get the box saying "run" or "save", I click run, I get aother security alert - "run" or "don't run" - I click run, and ... nothing happens.
     
    shavit28, Oct 10, 2009
    #3
  4. lead_org

    lead_org Purveyor of Truth

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    which os are you running??
     
    lead_org, Oct 10, 2009
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  5. ZaZ

    ZaZ Super Model Super Moderator

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    If you're running another browser it might be tailored for IE.
     
    ZaZ, Oct 10, 2009
    #5
  6. shavit28

    shavit28 Newbie

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    Vista home
     
    shavit28, Oct 10, 2009
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  7. shavit28

    shavit28 Newbie

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    I tried it with IE. Now I tried with Firefox and nothig
     
    shavit28, Oct 10, 2009
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  8. ZaZ

    ZaZ Super Model Super Moderator

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    Call support and explain the situation.
     
    ZaZ, Oct 10, 2009
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  9. Iron Eagle

    Iron Eagle Notebook Evangelist

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    Try this: unplug the power adapter and take out the battery. Then, hold down the power button for half a minute and put everything back in. See if it will charge now.
     
    Iron Eagle, Oct 10, 2009
    #9