getting your order delayed? call them!

Seriously, sometimes they're just not able to for whatever reason, but Lenovo's support system is actually geared towards fixing problems. And when they can't, my experience has been that they're more than willing to find a way to make it up to you. Some companies support systems seem to aim more to console you than to fix your problems, but that simply hasn't been my experience with Lenovo.

I ordered my X200s back on 11/28, and my estimated ship date has been 12/21 since day one. Today I checked my status and it got pushed back to 12/29. So I called, and sure I waited on hold a bit, but once I got through I just explained my situation: the order got pushed back, and I'm worrying that I might not get the laptop in time for the semester to start. He put me on hold for about one minute, and came back to tell me he'd released the order to manufacturing. I should expect it to ship out in about two days (about the same time the revision will show in their system), plus I get a free upgrade to 2-day shipping.

So if all goes as planned, I should be getting my laptop before I would if it had shipped out today, as originally estimated.

And remember, those are humans on the other end of the phone. Not only is it unkind, but if you give them a hard time, they might not help you even though they can.

 

I did the same, and they solved the problem, but they haven't provide me with the tracking number.

 

Very good advice, especially during the holiday season when OEMs tend to get tons of orders piled on them.

 

I have heard a lot of stories that phone calls speed up the shipipng.