help!!lenovo wont give me a refund

hi guys i have a problem with lenovo cs. i had ordered the t61p WUXGA screen and with its delayed ship time and wat not... i had to cancel it and since i ordered 8-08-07 they wont let me return my mini dock and my corporate bag because its been over 21days and they dont accept returns after that. i called lenovo and the guys said i see you have cancelled your laptop but i cant take back your accessories (everything is unopened, closed with orignal packing tape.) the ediot transfered me to the save and support center.. and i started getting very angry at these ediots...when i asked for a manager they said they dont have one he said he can have some one call me back in 24 to 48 hours... PLEASE HELP ME GET MY MONEY BACK!!! what should i do???? its $400 and im just a student i need money to buy books and pay for tuition.. lenovo BLOWS!!!!

 

I had to talk to 5 different CSR reps today to get a replacement HD shipped out to me under warranty, which I had ordered over a week ago. I was on the phone with the guy when he placed the order, and yet it somehow got lost in the system. I can understand glitches happening but why did I have to be redirected 4 times for someone to actually say "Sure, we have the part in stock, I don't see why you won't get it tomorrow if I go ahead and place the order again for you right now.." Reps #1, 3, and 5 were all Atlanta tech support, so it's not an issue of departments.

Edit: Yikes. Sorry for the derail. I would keep pushing, I guess the lesson to learn from my story is that you can eventually get what you want from Lenovo if you talk to enough people. You just have to find someone who's confident enough in their position to actually make the decision to help you. Some just don't know how to deal with unexpected situations other than "sorry, this is what the book says.."

 

Try selling it on eBay?

 

The Better Business Bureau or your credit card company may offer some assistance.

 

did they already charge you for it? i remember there was someone on here who ordered LoJack and a dock with his laptop then ended up canceling his order, but they never charged him for it, so he got them for free

 

Did you order the dock and the bag with the system, or as a seperate purchase? If its a seperate purchase, I can understand why you can't return it.

 

never deal with Lenovo again and tell everyone how bad Lenovo is.
I'm in the process of returning the laptop myself. Fortunately didn't buy any accessories before laptop arrived. You could try to dispute the charge with credit company explaining them the case although Lenovo could fire back with collector's agency.

 

I hear you. I'm currently in a dispute, they have treated me terribly too.

You need to file a dispute with your credit company immediately. You should still be within the window, but just barely.

Also file a complaint with the BBB. You can do this online.

Do this now, don't wait.

 

MonsterMax
Never mind....

 

And tell everyone how bad Lenovo is?
So, what was your problem, then?
Care to share?

I've purchased two Lenovo laptops.
Both got delivered within a week after the order placement date.
I've returned one of those for pure "customer satisfaction" reasons, nothing to do with Lenovo.
Got a refund after two weeks.

I've gotten nothing short of superior service from Lenovo so far.

 

I would like to know as well. I agree with Ocellaris, if it is a separate purchase I don't think the OP can do anything about it. But I guess this is not the case?


On a different note:
Can someone please enlighten me about MonsterMaxx? I am sure I saw a thread where he had been banned. But it seems he has been 'unbanned' again. I personally read and responded to a post where he was unreasonably aggressive towards another NBR member (calling names and using foul language) and I assumed this was the final drop that made the moderators ban him. Does anyone know why/how he got unbanned?

 

Probably just a temporary ban in his case.

 

sry for the delay in response i was in class. just got out so here i go:


scarlin
im trying i called just not and spoke to someone and told them my story..this time it went to canada she told me it cant be done because the system wont let her over ride it so shes going to email her manager but she said its not likely..

bradd
i would but their is no way i would recover the money that i lost. and i really cant afford that at this point.. books are expensive bro!!!!

zaz
iv contemplated calling my cc company and im going to do that if i dont get a response from anyone soon like tonight or tommrow morning..
does lenovo even care about the bbb?

shahbazi
yes i purchased everything in one order.
some people just get lucky with this company but i didnt,, and it sucks

ocellaris
yes its all one order but it was divided into related orders< can lenovo screw me over that way too?

alexfe
i agree I am done with lenovo!! but my friend (who owns a major corp) has never had any problems with them... lenovo doesnt care about the "others"

monstermaxx
I know how bad you got screwed over... what did you do in situation and have you heard anything back? did you just file cc dispute.." saidly i just paid my amex bill a week ago with the lenovo charge.. i hope their on the consumer side!!!

unhooked
ummm.. thanx for posting


jabbajabba
its all one purchase one order but lenovo devided it up into 3 seperate related orders

if i didnt respond to your question im sorry please let me know i was switching screens and reading posts then answering.

 

MonsterMaxx did not get screwed. He lies and exaggerates. Just filter what he says out.

 

Right on...

 

PLEASE dont fight on my thread or attempt to start one.. i would really appreciate that...

 

No one is fighting. Just stating the facts.

 

"just stating the facts"

thats attempting to start one.. thats provoking him..

in not defending anyone here just if your gonna do that kinda crud make a new thread...lol

 

Fusion, move on...
Besides, please try to refrain from using lines like "Lenovo BLOWS" if you wanna be taken seriously.

 

ok thanx for the tip..i think i used that in my original post.. but i'll stop thanx

 

Again, it's stating the facts. Go look at his other posts.