The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    how long on hold before you reach a representative?

    Discussion in 'Lenovo' started by bryank89, Jun 27, 2007.

  1. bryank89

    bryank89 Notebook Guru

    Reputations:
    1
    Messages:
    69
    Likes Received:
    0
    Trophy Points:
    15
    How long does one have to wait on hold to reach customer service?
    How long do e-mail replies generally take?

    This is on the brink of ridiculous,
    :mask: Bryan
     
    bryank89, Jun 27, 2007
    #1
  2. thegsrguy

    thegsrguy Notebook Deity

    Reputations:
    24
    Messages:
    812
    Likes Received:
    0
    Trophy Points:
    30
    What time/day of the week are you calling? There are "high volume" days and times.
     
    thegsrguy, Jun 27, 2007
    #2
  3. Crimsonman

    Crimsonman Ex NBR member :cry:

    Reputations:
    1,769
    Messages:
    2,650
    Likes Received:
    0
    Trophy Points:
    55
    It really depends sometimes 1 minute, other times... more
     
    Crimsonman, Jun 27, 2007
    #3
  4. bryank89

    bryank89 Notebook Guru

    Reputations:
    1
    Messages:
    69
    Likes Received:
    0
    Trophy Points:
    15
    12 minutes on hold isn't bad. I guess. At least the rep was quick to answer my question and friendly.
     
    bryank89, Jun 27, 2007
    #4
  5. isagg

    isagg Notebook Consultant

    Reputations:
    0
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    30
    it depends what time you make the call. If you call at around 8-9am (central) you may just need to hold for around 20-30mins. But if you call at around 1-2am, you may need to hold for around 30-40mins. If you call at around 4-5pm, you may need to hold for around 40-50mins.

    I tried all these time, more than once, my experience tells me it would be better to call in the early morning.

    around 4-5 days. They will work in the weekend.
     
    isagg, Jun 27, 2007
    #5
  6. Leon2245

    Leon2245 Notebook Deity

    Reputations:
    66
    Messages:
    865
    Likes Received:
    0
    Trophy Points:
    30
    The trick to getting in right away is to start calling right at 8:55, when you get the message they are closed, hang up call again and so on.

    You usually get in a few minutes before nine and there is no wait at all. I plan my day around my sessions with Scott. LIE sessions, I like to call them.
     
    Leon2245, Jun 27, 2007
    #6
  7. yuio

    yuio NBR Assistive Tec. Tec.

    Reputations:
    634
    Messages:
    3,637
    Likes Received:
    0
    Trophy Points:
    105
    lol, I called Acer a 9 and waited on hold for an hour!!! not like I got anywhere any way... XXXXXXX How dare you!!! as****e
     
    yuio, Jun 27, 2007
    #7
  8. hagi

    hagi Notebook Enthusiast

    Reputations:
    0
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    15
    just talked to them...

    8 min wait time
     
    hagi, Jun 27, 2007
    #8
  9. melo83

    melo83 Notebook Enthusiast

    Reputations:
    0
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    5
    i talked to them today around 11 am.
    surprisingly 6 minute wait time
     
    melo83, Jun 27, 2007
    #9
  10. Bruce443

    Bruce443 Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    1
    Trophy Points:
    6
    I've tried three times this week, from California, during regular business hours.

    The first time, I hung up after 67 minutes without getting through.

    The second time was 55 minutes without getting through.

    And the final time was 46 minutes without getting through.

    After five Thinkpads, I'm now looking for an alternative. If they can't answer the phone to sell them, it doesn't auger well for any kind of technical support.
     
    Bruce443, Jun 27, 2007
    #10
  11. xnviews

    xnviews Notebook Deity

    Reputations:
    132
    Messages:
    711
    Likes Received:
    0
    Trophy Points:
    30
    xnviews, Jun 27, 2007
    #11
  12. isagg

    isagg Notebook Consultant

    Reputations:
    0
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    30
    yes I can.
     
    isagg, Jun 27, 2007
    #12
  13. xnviews

    xnviews Notebook Deity

    Reputations:
    132
    Messages:
    711
    Likes Received:
    0
    Trophy Points:
    30
    Damn. I can't. It sees the title but it wont load anything on the page it just hangs.
     
    xnviews, Jun 27, 2007
    #13
  14. vaw

    vaw Notebook Deity

    Reputations:
    11
    Messages:
    783
    Likes Received:
    0
    Trophy Points:
    30
    First call in the morning, waited for 45-50 minutes before I hanged up. Second call, about an hour later, waited for 50 minutes before someone answered. Another day before this, didn't wait for that long. But in every case, the rep was very unkind.
    (By the way, do they have female reps? All the reps that answered my call were male)
     
    vaw, Jun 27, 2007
    #14
  15. bryank89

    bryank89 Notebook Guru

    Reputations:
    1
    Messages:
    69
    Likes Received:
    0
    Trophy Points:
    15
    Yes, I can connect to newegg just fine.
     
    bryank89, Jun 27, 2007
    #15