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    keyboard not working

    Discussion in 'Lenovo' started by Rezabrya, Apr 1, 2013.

  1. Rezabrya

    Rezabrya Notebook Consultant

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    only half the keys on my keyboard are working. is there an easy fix?
     
    Rezabrya, Apr 1, 2013
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  2. Kaso

    Kaso Notebook Virtuoso

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    1. Disconnect and reconnect the flat orange cable.

    2. Get a new keyboard. (If your ThinkPad is within warranty, IBM Support in Atlanta will ship a new keyboard for next-day delivery.)
     
    Kaso, Apr 1, 2013
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  3. Rezabrya

    Rezabrya Notebook Consultant

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    i called support but forgot to say my keyboard has a backlight. will that be a problem?
     
    Rezabrya, Apr 1, 2013
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  4. Kaso

    Kaso Notebook Virtuoso

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    They usually look up the part from your serial number. (I ask them to say what they see on the screen. Also, I always register my ThinkPads.) You will likely receive the right part. If not, it will take just another call and another day. I love IBM Support in Atlanta.
     
    Kaso, Apr 1, 2013
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  5. Rezabrya

    Rezabrya Notebook Consultant

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    yeah i have only had one other problem and they were great

    Well this is weird, I didn't do a thing and all of a sudden the keys have started working again. The backlight still does not work though so it is a good thing they are sending a new one. Strange.
     
    Rezabrya, Apr 1, 2013
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  6. MidnightSun

    MidnightSun Emodicon

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    Sounds to me like the connection could just be loose. Did you try reseating the keyboard like Kaso suggested?
     
    MidnightSun, Apr 2, 2013
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  7. Kaso

    Kaso Notebook Virtuoso

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    Apparently IBM Support has sent a new keyboard. :)
     
    Kaso, Apr 2, 2013
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  8. Rezabrya

    Rezabrya Notebook Consultant

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    Yep I received the new keyboard yesterday. Everything is fine. I just wondered if it was a simple fix or if it really was defective. I tried multiple times to take the keyboard out and reconnect it so that wasn't it. Thanks for the input though!
     
    Rezabrya, Apr 3, 2013
    #8