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    lenovo customer and tech support experiences?

    Discussion in 'Lenovo' started by s4iscool, May 29, 2007.

  1. s4iscool

    s4iscool Notebook Deity

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    I am currently waiting for my first Lenovo product, and was curious about their warranty support. I am used to Dells XPS support which is actually quite impressive. Fast online chats, fast at home repairs, next day air replacement parts, etc. Online repair guides, replacement parts readily available, updated drivers, etc.

    For anyone that has used both, how would you compare the two services? I think if my T61 takes more than 3 weeks, Ill wait for the upgraded M1210 (which I have now and have been ahppy with)
     
    s4iscool, May 29, 2007
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  2. ZaZ

    ZaZ Super Model Super Moderator

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    ThinkPads usually lead the PC industry in support satisfaction. I personally have had good support from Lenovo.
     
    ZaZ, May 30, 2007
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  3. cayden

    cayden Notebook Guru

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    Before the T60 I had as T41 and IBM/Lenovo tech support was fantastic. I just recently ordered a T60 (well about a month and half ago), it still hasn't come and the sales support is awful... they don't know much more than you do about the status of your order and it's pretty common to get fed mis-information. I hope that the tech support experience is not the same!
     
    cayden, May 30, 2007
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  4. Kebs

    Kebs Notebook Evangelist

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    Yes, but can you return a Dell?
     
    Kebs, May 30, 2007
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  5. ZaZ

    ZaZ Super Model Super Moderator

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    Yes you can. Before I bought my R60, I had a D620. I liked it a lot, but I could not live with the screen. Back it went. The return process was quite painless after I mentioned the screen. I don't think I even paid shipping, but I could be wrong. They were a bit tardy in returning my money, but the important this thing is I was not charged a 15% restocking fee. Lenovo is really cracking down on returns. The good old days of the 30 day no questions asked return policy of IBM are gone. In their defence, a lot of people abused it.
     
    ZaZ, May 30, 2007
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  6. johngie

    johngie Notebook Enthusiast

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    Although I haven't needed support (for two Lenovos) the support in the UK is not at all user friendly. Office hours, weekdays only and no (0)800 or email support. After 30 days ("up and running support") it reverts to a "national rate" (i.e. expensive) phone number.

    I get the impression that support is only good in N America.
     
    johngie, May 30, 2007
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  7. s4iscool

    s4iscool Notebook Deity

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    Yup, as mentioned Dell has an incredible return policy...as evident by their well stocked "Outlet" :)
     
    s4iscool, May 30, 2007
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