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    lenovo customer service is the best!

    Discussion in 'Lenovo' started by vi3tscorpian, Nov 11, 2009.

  1. vi3tscorpian

    vi3tscorpian Notebook Evangelist

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    i opened my T61 palmrest to add in some more RAM the other day. While the palmrest was on the floor, my nephew ran over it by accident and it got cracked! I don't have the accidental damage coverage so i emailed Mark at Lenovo in NC explaining what had happened last week. He offered to help me out and today i just got the brand-new palmrest free of charge shipped from IBM in PA. I can't be any happier. Thanks Mark and Lenovo! :)
     
    vi3tscorpian, Nov 11, 2009
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  2. The Fire Snake

    The Fire Snake Notebook Virtuoso

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    Wow, that is great. I have called Lenovo recently a couple of times and both times the CS reps were very helpful and I got my recovery discs in like a day.
     
    The Fire Snake, Nov 11, 2009
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  3. Needmore4less

    Needmore4less Notebook aficionado

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    That's great vi3tscorpian!

    You gotta love lenovo/thinkpads, most of the time lol
     
    Needmore4less, Nov 12, 2009
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  4. MikesDell

    MikesDell Notebook Evangelist

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    I have to agree as well. I have called Lenovo two times this week, and both times the reps I spoke to were very friendly, and helpful.
     
    MikesDell, Nov 12, 2009
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  5. atlguy

    atlguy Notebook Consultant

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    Lenovo delayed my shipment ( its already shipped ) and when I complained they said if I were to refuse or return the shipment, they would charge me a restocking fee. They were rude. ?!
     
    atlguy, Nov 12, 2009
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  6. erik

    erik modifier

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    as i asked in your other thread, wasn't your system shipped 2~3 weeks earlier than originally quoted?
     
    erik, Nov 12, 2009
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  7. cassiohui

    cassiohui Notebook Evangelist

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    they were being reasonable. not necessarily as nice as they could be, but they're not doing anything wrong or unethical or anything
     
    cassiohui, Nov 12, 2009
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  8. vi3tscorpian

    vi3tscorpian Notebook Evangelist

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    :) the fact is that thinkpads are among the best machines out there even if they no longer have IBM logos on them. 80% of my big family members own either thinkpad/lenovo laptops or lenovo workstation/thinkcentre PCs.

    For those who have problems with lenovo customer services. You might seek help from Mark at Lenovo in NC on Lenovo forum. He's nice and willing to assist you if he could.
     
    vi3tscorpian, Nov 12, 2009
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