lenovo is the worst company I have ever dealt with!!

I ordered a really good laptop on their outlet on friday, only one on there with those specs/price, only for it to be canceled today! I called billing and they transferred me to sales and have been on hold for over an hour. I called with a different phone and called billing again and they're just like we can't do anything about it sorry. This is ridiculous!!

 

Yup, I have had this experience myself in dealing with them. I have actually been hung up on by them 3 times in a row.

 

The outlet is a different animal. Sometimes it works fine. Sometimes not so much. Don't take it personally. Wait till you have to send that Asus in for warranty work.

 

Tell us about it, we all had bad experience with Lenovo.

Think about it, Lenovo, despite being having the largest market share in PC market, is actually a crappy company. It's operating income is only $1 billion.

Give you an idea, HP has operating income of $ 7 billion, despite selling less computers.

On the other hand Apple has operating income of $50+ billions.

So as you can see, no wonder we getting excrementty services, so don't be surprised. We consumers are the ones getting shafted left and right by lenovo in order for Lenovo to get their artificially inflated share prices.

 

Makes you wonder where all the money goes if its not to operations right? The higher ups must be knee deep in money.

 

finance: you do realize that HP makes most of its money from its printers (actually the inks) and Apple from the IPhones?

 

If you hate Lenovo so much, and think they are a 'crappy company', why on earth do you have a million different Lenovo products? Hypocrisy much??

Also, in another thread, you also posted: "I'll anything made by Lenovo after 2012. They are all crap."

Now I have also had a bad experience with Lenovo, but in the end they rectified their mistakes properly. And I have had far WORSE experiences in dealing with ASUS in the past. If you are going to bash a company, at least try to make some some sense, and not continuously post the same boring drivel on the forums.

 

This happens if you buy stuff on the outlet, I've had similar buying from Dell outlet, Crucial outlet etc. It's just part of the ordering limited supply of good deals. Now the hanging up part is not right but it happens also and might not be malicious.

I've only dealt with IBM support which I think still handles the thinkpad portion and to me they are top notch support.

 

Also, in the UK IBM still handles support for all Think machines, as far as I am aware.

The service has also been top notch for me as well. On the other hand, my troubles with Lenovo have been dealing with the consumer division support, for IdeaPad machines. Worlds apart.

 

Another classic example of "you get what you pay for". Seriously.

 

Agree. But also remember that in the UK, top of the range IdeaPads (Y50/Y510p) can often end up costing more (upwards of £1000) than some Think branded machines. That is a fair amount of cash.

 

Well...UK was not an inexpensive place to live when I resided there 30 years ago and my understanding - which may be incorrect since I've last been there in '96 - is that the things got progressively worse in that respect. However, I will agree that something that costs a thousand quid should come a support level that matches its price tag.

Having said that, I've always bought ThinkPads with a NBD on-site warranty - going back to 2002 - and have yet to be disappointed with the level of service that we received. Obviously, YMMV.

 

Well I wasn't in the UK in 96', only been here for a few years now. But most things are a rip-off, yes. Am I correct in guessing that you haven't looked back since moving away?

Thankfully my X240 does have on-site warranty, for peace of mind. It really is miles better than having to mail in your IdeaPad, and wait literally months for shipping. There is no IdeaPad service center in the UK, all UK warranty claim's are shipped to the repair center in Germany. (Which also handles repairs for all Medion products; speaks volumes.)

 

Just wanna chip in my 2 cents.

i reside in Hong Kong so warranty policies might be different at other countries. While i believe service for Thinkpads have not been as good as before, but compared to all other brands, they are still one of the best, if not the best. And with electronics getting cheaper and cheaper, after sales service levels are bound to decline.

As a general rule for us, all X, T, W series Thinkpads include 3 year international warranty and all Edge, L series 1 year with a cheap option to increase to 3 year.

Warranty service is validated with a valid invoice starting from purchase date, in case you don't have an invoice, manufacturing date from checking the serial number will be used. Correct me if i am wrong, but i think Thinkpads were the first brand to use this system.

During my years working as IT Technical Support (1995 - 2005) i have had the experience purchasing / maintaining several brands on notebooks for my company and Thinkpads have always been the most reliable, easiest to maintain and fix.

You might say that was 10 years ago, but as a 'normal' user who sometimes helps friends with their notebook problems for the past 10 years, i would still say if you want a notebook for doing work on, get a Thinkpad.

i don't like the way Lenovo is taking the Thinkpad line to, but having the Trackpoint buttons back on the latest generation, i have a feeling there is still some hope.

i do welcome suggestions from anyone for valid alternatives or other brands. As always, sharing is caring!

 

You want solid support, you buy Business Class. Meaning you buy ThinkPads. IdeaPads are not Business Class, therefore get consumer class support. Cost when new not the issue, the market it is geared to is.

 

There are certain aspects of England - as well as of Europe in general - that I still miss dearly after almost 16 years of living in the U.S.

This is news to me, and I would find it unacceptable.

Fair enough. Shipping a system to another country to be repaired - regardless of its initial cost - is just...WOW, though.

My $0.02 only...

 

Keep your comments relevant to the topic at-hand. I deleted a couple posts.

 

I also got cancelled outlet order before, and I felt bad. However, I don't blame Lenovo, but the nature of "deal" and their ordering system. Shopping in outlet is something like waiting outside of BestBuy in Black Friday. You may spend a lot of time waiting in cold, but didn't get the "limited-quantity deal" you was aiming for.

They were not cancelling the order for no reason, they cancelled it because several people placed order at the same time, but there is only one available. I do agree that they could minimize the cancelling by using a better ordering system. Probably there is no better ordering system available on the market, since this cancelling issue is not limited to Lenovo.

It is a trade off. If you are really trying to get a great deal, you have to live with all possible issues. If you want to save time and energy, just spend more money on the service, for example, buy "business class" product and on-site warranty in the official store/website. "You get what you paid for" is a real thing.

 

You're not the first to say it's because other people ordered at the same time and it makes no sense! It's not like it was some flash sale that just had started or something that sold as soon as it went on sale, it was on there all night and disappeared when I ordered it

 

It sucks that it didn't work, I've missed out of plenty of deals, been snubbed, got some great ones, passed on some better ones because I knew it was a pricing mistake. I've bought so many things through hot deal forums like fatwallet. If I get a great deal, that's icing, if not I didn't lose anything except time.

That's kind of how the cookie crumbles, sometimes it goes your way, sometimes not. You'll find a better one just be patient. If there is something I've learned it's that patience always rewards you with something better.

A few people have said this to and I've found it to be true. If you use something nearly everyday just pay for the best (or best price/features/performance ratio) . If I can't get a hold of anyone with an EPP discount, a good outlet deal, or some off lease machine, I just pay the full price and I recently sold it for $350 less. I paid $1 a day, to me it was well worth it.

Now I try to buy outlet, or off lease with warranty. I had a machine with depot warranty in the US, got the box on Monday, sent it out same day, fixed and got it back Wednesday before 10am. To me the Thinkpad service is still the best.

 

The following is my experience, which I posted on lenovo's forum, about my recent order experience. Note, this is the first time ever ordering anything from Lenovo.

Order Experience?

Here goes ...

I ordered a W541 configuration on 2/27 along with some accessories (one of which is delayed until July?*?). The bag and docking station should arrive tomorrow (3/9), and the laptop on Thursday (3/12).

On March 4th, I received an email from the <XYZ> employee discount program, and configured the same configuration. Turns out it was about $500 cheaper. I contacted Lenova, and the rep (through online chat) told me to configure the same order and take a screenshot. Well, the mistake here, and it wasn't never mentioned, was that the accessories should not have been included in the second configuration, only the laptop.

I tried pleading my case to a couple of reps, even short of threating to kill the employee that lied to me, but they wouldn't budge. Since the deal (email) sent to me ended on Sunday, I can't reconfigure the same deal. To me, that is bunch of bs. Lenovo does not care about honoring anything.

My next question was what is the process to return the laptop. Of course, they will charge me a 15% restocking fee. Perfect. That's great, it's lose/lose for the customer and win/win for Lenovo.

Perhaps it was my fault, for not taking the time to find out more about the price matching policy, and taking the word of a certain employee. So, for future reference, only include the item that will be priced matched in the cart!!

At any rate, when the laptop arrives, I will take out the drive and ram and replace it. I'll also replace the DVD drive with a second SSD. So it will have 32GB of RAM and 1TB of SSD space (2 512GB SSDs). I had planned to buy two 28" ThinkVision monitors, but I won't be doing that. I can't justify buying another item from Lenovo, nor recommend their brand to anyone. I'd really like to just return everything, but I'll still be charged ... so, I guess I'm screwed and will just have to make do!

 

You are forgetting that Lenovo is a large mainland Chinese company. Bribes, kickbacks, and Ferraris are all included in operations.

 

Since the sale has ended, why would Lenovo honor it?

 

Lenovo said they would honor it. I contacted them the same day that I got the email (Laptop sale for employees), and was told to contact post sales after the laptop was shipped (credit card charged). Meaning, I was told to take a screenshot of the order using the Employee program. I told them that day (a Wednesday) that the sale will end on Friday, and I was concerned that they wouldn't honor it because the sale would end prior to the laptop being shipped. So basically, I was told to wait until after the laptop shipped to contact post sales and submit the screenshot. That was Monday, a day after the sale ended.

Unfortunately, I should have done more research into the price matching policy as opposed to listening to the service rep. If I had simply take a picture of just the laptop in the cart, then this wouldn't be an issue. But if there are any other items in the cart (like accessories), then they won't honor it. I had configured the cart to match the "order" placed precisely - that was the mistake.

 

Yep, the outlet is a different animal. I don't think their ordering systems ever catch up to real time, so you might be ordering the "last" same thing someone else does, and the latter one gets cancelled. Happened to me before.

Now, their postpaid side service is awesome. Ordered a nicely configured X250 from the B&N Gold site last week, only to find that through the Corporate Perks subsite that it was $177 less expensive. Did a chat, and they did a price match, just had me send them a snapshot of the lesser price. I hadn't even received the system yet. So, YMMV.

 

I recently noticed a trick on the lenovo outlet. When you hit "modify selection" or the one to change the configuration once its in your cart, it will often increase the price even if nothing was changed. I had a great cheap yoga in my cart once and figured... maybe I could up the ram. I clicked it, then made no changes (Because I really couldn't), then went back to my cart only to realize the price shot up by $85.

Back to topic though, I had dell do the same thing. They said that a computer was "out of stock" and notified me via email 3 days later... after the coupon had expired. I then checked the outlet to find that the SAME EXACT ONE was there, but seeing as there was no longer a coupon, I declined the purchase.

All in all, outlets can be a great place to buy but you have to know that you are going to have to get lucky to get the best deal possible.

 

Update ...

Well, persistence may have paid off. The original sales rep was able to create a new invoice with the discounted numbers. Additionally, I tried the discount again and while it leads me to a landing page that says the offer has expired, there is link on that page to try a different discount. It turns out it comes up with the same numbers as before. Therefore, I was able to configure the cart with just the laptop. This should hopefully be sufficient.

The odd thing though, is that you get to the same number with the first cart image I sent them, which includes the accessories. Although that screenshot doesn't show the exact price for the laptop, it shows the total price of the cart and each accessory. Simple math leads one to compute what is on the laptop.

See attached links to images. The first one with the accessories is not acceptable, while the second one is. The following is what I actually paid, prior to tax. Note that the HDMI cable is backordered until July?? So in the end, I save about $450.

ThinkPad W541
1 $ 1,740.10

ThinkPad Ultra Dock - 170 W US / Canada
1 $ 229.99

ThinkPad Casual Topload Case
1 $ 47.99

Lenovo Mini-DisplayPort to HDMI Cable
1 $ 16.99

https://onedrive.live.com/?cid=3207CA59C10351AE&id=3207CA59C10351AE!13474&v=3
https://onedrive.live.com/?cid=3207CA59C10351AE&id=3207CA59C10351AE!13473&v=3