make some comparisions with dell and hp business class

My x300 was sold in ebay by accident....
Actually, I want to keep it and I didn't expect someone pick it up.

But.....

Yup, so I brought a E4300 from outlet to see how's the different from x300.
(I guess x300 is way better in material and keyboard....)

and I also found Dell and HP's battery is much more expensive than LENOVO , and lenovo's warranty is cheapest!!!


I'm not quite sure how dell deal with business class notebook warranty.

But my last experience told me, dell home warranty is super horrible, compare to lenovo!!

Seriously , lenovo's warranty is the best I have ever had. I

 

Anyone gives me some comment with dell's business notebook's warranty?

I'm scare! Does their mail back shipping have pick up? what type of that?
(home is ground , and not avaliable to pick up, suck!)

 

Dell's business service is better. Did you get onsite? I haven't heard anyone deal with them in a while but definitely a step up from home...

 

i just bought the e6400 from the outlet and comparing it to my T61p, i decided to keep the t61p on the basis of keyboard and trackpoint alone. the dell doesn't compare to my t61p with the trackpoint or keyboard. The dell's trackpoint is good i must say but it jumps around a bit too much. the keyboard on the dell is also good but again the thinkpad is much better. this is no knock on the dell either, both trackpoint and keyboard are good but just not up to thinkpad standards. although the ultra sharp LED display is beautiful on the dell and the back-lit keyboard is sweet. But I'm keeping my t61p or gonna find me a t400 with LED backlit display, haha.

 

Sadly, I want a thinkpad, but E4300 is much cheaper than x301......

 

Onsite is too expensive, not worth of that.

 

Yes it is. Onsite service is fantastic, instead of mailing your laptop and losing it for 7-14 days (or more if they screw up), the tech goes to YOUR home or workplace to fix it. You lose the laptop for a few hours, a day in the worst case.

It is worth every penny.

 

Yes, I know, I had onsite before,
I will think about that, thanks for you suggestions !

 

The Dell has a standard 3-year warranty compared to the Lenovo's 1-year warranty. Although, as you mentioned earlier, Lenovo warranty upgrades are very reasonably priced....and probably will never be needed!

 

Onsite is worth the extra $100 or whatever...says so much time and headaches when you can monitor a tech and make sure they get the parts.

 

monitor the tech, will they feel uncomfortable?

 

It's not as though they have human emotions or anything....they're just techs...so who cares! :smile:

 

I am a tech at my college supporting our dorm internet structure. We get treated like crap sometimes. I understand and respect techs .

 

I heard one person say that you can even do it yourself in front of the tech if you are think you can manage it. But I suppose not all techs will allow that.

I already had an experience from next business day, and that alone was worth the 100+ euros it is worth (assuming it would be priced like Lenovo's). And I still have 2 years and 10 months to go They don't ask stupid questions like "are you sure this wasn't your fault?" or try to dodge their warranty obligations. They just say "ok, the tech will call you still today to arrange for a visit tomorrow", he comes on the next day and voila, fixed laptop. No hassle, no packaging the laptop and mailing it yourself (what do I care if the 20 euros to ship it are paid? I lose one hour doing that and my time is worth more than that), no losing your work for 2 weeks, no receiving your laptop back to find nothing was fixed because they didn't even see the problem.

I can't stress this enough: On-site support is worth every penny! And it's free too with any Dell business model. I think that even if I buy a consumer model in the future (to replace my girlfriend's HP zx5000 that is our DVD player so far), I will buy from Dell and pay the extra cash for the on-site support.

 

My comment was intended in the most sarcastic way possible. I apologize if it was offensive.

I've been tech suport for my entire family, most of my friends and at every small company I've ever worked...not fun!

 

Nah, no worries. I mean't it jokingly too that I know how they feel .

 

I've had very good experiences with both Dell and HP business support (but thank goodness I'd got accidental damage protection in each case).

Dell replaced the lcd screen twice (once accidental damage once defective) over three years on a latitude, and replaced the mobo each time as well. That was with on site support (US) and the technician showed up within a day or two each time (any delay was mostly due to getting parts). I had mail in support for an HP mobile workstation (fine, I think, if you have some other laptops around to use while one is being repaired). HP replaced pretty much the whole insides without any complaint after I accidently spilled a full cup of coffee over the machine (moral: don't balance your cup on a stack of books next to your laptop) and sent it back without a long delay.

I'm not sure anything now quite matches IBM's thinkpad support of old (when I left a message on the support website at 9:40 pm on a Sunday evening about a broken key on a Thinkpad 41p, a guy from Atlanta called me 10 mins later that evening and sent out a new keyboard the next day...) but in my experience the Lenovo, Dell and HP business notebooks are all good and all of them are well supported.

 

is it a good idea to monitor them? or monitor any repair person that do a job inside our home?

as in your experience, do you mind being watched while working? like the person dont trust you?

i usually dont feel comfortable with on-site, as the work environment is not ideal, eg. carpet, not much room, etc.

 

Make some room before they go to your house. As for watching them, you can not watch intensely but just sit close by reading a book, and looking every now and then.

Or just ask whether you can stare with wide open eyes and do so, which is what I did.

 

It is your house/apartment you have every right to watch. You can just be an amiable person and offer them something to drink and just chat with them while they fix it...

 

thanks for the tip

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