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    question about warranty info.

    Discussion in 'Lenovo' started by jor, Sep 6, 2007.

  1. jor

    jor Notebook Evangelist

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    I just got the serial number of my newly ordered system.

    I chose 3 yr warranty when i bought it. However, when I lookup on lenovo's website using this serial number, I only see one year warranty.

    anyone else has this kind of problem?

    Thanks.
     
    jor, Sep 6, 2007
    #1
  2. jor

    jor Notebook Evangelist

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    where can i find the original invoice?

    I didn't save the screen shot... am I screwed?

    I need help...
     
    jor, Sep 6, 2007
    #2
  3. fusion2007

    fusion2007 Notebook Consultant

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    did you print it out? if not try calling lenovo and ask them to resend your order information
     
    fusion2007, Sep 6, 2007
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  4. jor

    jor Notebook Evangelist

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    i didn't...

    the warranty isn't shown on the confirmation email.

    shoot.
     
    jor, Sep 6, 2007
    #4
  5. braddd

    braddd Notebook Deity

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    Sure you typed the part number in right? One time I typed in 8991 instead of 8891 and it turns out that someone with a 8991 laptop has the same serial number as me and I saw their warranty info when I looked it up.
     
    braddd, Sep 6, 2007
    #5
  6. jor

    jor Notebook Evangelist

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    yeah.

    8897 for me... I double checked.

    where can i get a proof of the purchase of the warranty?
     
    jor, Sep 6, 2007
    #6
  7. jor

    jor Notebook Evangelist

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    It's a bad day for me.

    My acer desktop just broke down, right after i sold it on ebay.
    I had to refund the buyer, eat the fees. and acer told me I have to pay for the shipping to them for repair.

    Now, i found lenovo messed up with my order...

    Why are these happening to me, in a single day!!!
     
    jor, Sep 6, 2007
    #7
  8. gridtalker

    gridtalker Notebook Virtuoso

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    Did you call Lenovo to see how this could happen?
     
    gridtalker, Sep 6, 2007
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  9. jor

    jor Notebook Evangelist

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    I just got the receipt in email. It shows 3yr warranty??

    what's going on...
     
    jor, Sep 6, 2007
    #9
  10. wuzertheloser

    wuzertheloser Notebook Deity

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    it probably means you have the 3 year warranty. just keep it for your records.
     
    wuzertheloser, Sep 6, 2007
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  11. jor

    jor Notebook Evangelist

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    they told me it takes a few weeks to update the web.

    I never heard about this.
     
    jor, Sep 6, 2007
    #11
  12. kckevin

    kckevin Notebook Enthusiast

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    I had the same problem. I had to contact sales twice to get it resolved. I received my computer in June and Lenovo didn't show my warranty until last week.

    I would just send an email every week or so until the warranty shows up for your serial number.
     
    kckevin, Sep 6, 2007
    #12
  13. jor

    jor Notebook Evangelist

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    I am gonna do that!

    Thanks.
     
    jor, Sep 6, 2007
    #13